Our Reviews
Teaarre F|2024 Buick Envista
Confirmed Service Customer
1/23/2025
Worst experience ever i got a 2024 envista and the radio is not working at all and i cant use hands free just not fair to me and they told me it cant be fixed until they find a way to fix it
1/23/2025
Thank you for reaching out to share your experience. We sincerely apologize for the inconvenience and frustration caused by the ongoing issue with your 2024 Buick Envista’s radio and hands-free functionality. We completely understand how important these features are, and we want you to know that your concerns are being taken seriously. GM engineers have advised that they are aware of this issue and are actively working on a resolution. At this time, they have recommended not replacing any additional parts until an updated solution is available. We know this situation is far from ideal, and we deeply regret the impact it has had on your ownership experience.
MEMPHIS, TN
Joe H|2023 GMC Sierra 1500
Confirmed Service Customer
1/25/2025
Your service team completed 2 recalls and changed my oil and rotated my tires. The big shock was when I got the bill and it was $158. I will no longer have my vehicle serviced at your location because no one could explain why I paid that when the first time I was there I paid $107. Very frustrated customer.
1/30/2025
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration regarding the pricing of your recent service visit. We understand how important transparency is when it comes to service costs, and we regret that we didn’t provide a clear explanation at the time. We would appreciate the opportunity to go over the details of your invoice and clarify any discrepancies between your previous visit and this one. Please call our service manager at your convenience, and he’ll be happy to review this with you. We hope to have the opportunity to assist you in the future.
HERNANDO, MS
Jessie L|2025 GMC Sierra 1500
Confirmed Sales Customer
1/26/2025
Did not honor the correct discount amount and missed information about the engine,I was trying to purchase a V8 5.3 instead they put me in a 2.7 and now refuses to correct the problem.
SHAWN HARTFIELD
1/30/2025
Thank you for your feedback regarding your recent purchase. We understand how important it is to get the exact vehicle you wanted, and we sincerely regret the initial miscommunication. We appreciate the opportunity to make things right and are glad we were able to swap you into the correct vehicle. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your business and look forward to serving you in the future.
ARLINGTON, TN
Jess B|2019 GMC Acadia
Confirmed Service Customer
1/26/2025
Good service. Have confidence in the work done.
1/28/2025
Hi Jess, Thank you so much for trusting Jim Keras Buick GMC to service with. We sincerely value your business and look forward to your next visit!
WEST MEMPHIS, AR
Richard M|2025 GMC Sierra 1500
Confirmed Sales Customer
1/27/2025
Great experience
BRETT SAWYER
1/28/2025
Hi Richard, Thank you for choosing Jim Keras Buick GMC to purchase with. We are thrilled to hear that our team provided you with a positive experience. If you have any questions, just give us a call or stop by and we'll be happy to help. Thanks again and we hope you're enjoying your new truck!
CORDOVA, TN
Hank T|2021 GMC Yukon XL
Confirmed Service Customer
1/28/2025
My first time since the Keras family took over the dealership. What a change, everyone seemed happier and more helpful and responsive than before. I really appreciate not having to pay 3% fee to pay for my truck to get fixed or having to go to the bank and get cash or a check. That was robbery of the customers and understand that was part of the previous ownership's doing. Great overall experience.. Thanks!
1/29/2025
Hi Hank, Wow! Thank you so much for taking the time to leave us this wonderful feedback after your service experience with Jim Keras Buick GMC. It is great to hear that you see positive changes and enjoyed the environment during your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Thanks again and have a great day!
MEMPHIS, TN
Antonio M|2023 Buick Encore GX
Confirmed Service Customer
1/28/2025
January 28, 2025 I have experienced issues with Covington Pike Buick previously, back when it was known as Sunrise. Consequently, I have chosen to service my 2023 Buick Encore GX at Chuck Hutton. I am very fond of this car and ensure that its scheduled maintenance is consistently performed. In mid January, a mechanical problem arose with my vehicle due to a drop in temperature. Given that it is a Buick and still under warranty, I decided to take it to a Buick dealer. Although Covington Pike was the closest dealership, I was initially hesitant to visit due to past experiences. However, upon discovering that they were now under new management (Jim Keras), I decided to give them another chance. I informed the service agent about my previous experience, and he assisted me with a rental car, which left me feeling confident that the repairs would be handled properly. On January 13th, 2025, the service advisor called to inform me that my car was ready for pick-up after replacing the fuel pump. He also mentioned that the technician recommended a transmission flush and a coolant flush, totaling over $400. I had recently serviced and inspected the car a few weeks prior, and there had been no mention of these services being necessary. Additionally, the vehicle had only 23,000 miles. The service advisor stated that although he could not comment on the other dealership's inspection, his technician insisted that these services were urgently needed. Reluctantly, I authorized the additional work. Feeling uneasy, I immediately consulted other dealerships for advice. I was informed that a transmission flush is typically required at 45,000 miles, and the coolant should last for 150,000 miles or five years, whichever comes first, as indicated both on their service desks and in the vehicle manual. Another dealer advised that if the vehicle truly needed these services at 23,000 miles, it might indicate an internal engine issue covered by the warranty. They suggested having Covington Pike take pictures or stopping the service for further inspection. When I called back to halt the service, the advisor admitted an error regarding the transmission but informed me that the coolant service had already been completed, and I needed to pay for it to retrieve my car. I showed the service advisor the vehicle manual and the information posted on his desk, but he blamed the technician. Attempts to speak with the service manager were unsuccessful, as he was always unavailable. After several calls, I finally reached the service manager, Mike Collins, who promised to investigate and follow up. It has now been nearly three weeks of daily calls and voicemails with no response. Additionally, Greg Thomas, Customer Relations Director for Jim Keras, provided his contact information via email, yet my daily calls and voicemails since January 14th have also gone unanswered.
1/30/2025
Thank you for taking the time to share your detailed feedback regarding your recent service visit. We sincerely regret the frustration and inconvenience you experienced, and we deeply apologize for the lack of communication and the missteps along the way. Please know that we take your concerns seriously, and after further review, we have refunded the fees for the coolant service.
MEMPHIS, TN
Debra M|2021 Buick Encore GX
Confirmed Service Customer
1/23/2025
I’ve been coming to that service on Covington Pike, Elise 12 or 15 years never had a issue with the service great customer service thank you
1/23/2025
Hi Debra, Wow! Thank you so much for your continued support and business. We are thrilled to hear that our service team has taken great care of you and we look forward to serving you for many more years to come. Thanks again and have a great day!
MEMPHIS, TN
Bobby L|2014 GMC 1500 Sierra
Confirmed Service Customer
1/27/2025
The price is to high on the labor and some time the parts as well 2,600 just to replace a radiator i will try not to come back i will YouTube
1/30/2025
Thank you for sharing your feedback regarding your recent service visit. We understand that vehicle repairs can be costly, and we sincerely regret that you were dissatisfied with the pricing. Our goal is to provide high-quality service using OEM parts and expert technicians to ensure your vehicle remains in top condition. We appreciate your business and your perspective, and we will continue to review our pricing to stay competitive while delivering the best service possible.
MEMPHIS, TN
Broderick D|2025 Buick Envista
Confirmed Sales Customer
1/27/2025
Good service and patience
DEAN NICHOPOULOS
1/28/2025
Hi Broderick, Thank you for choosing Jim Keras Buick GMC to purchase with! We are so happy to hear that you had a positive experience with our team and we appreciate your feedback. If you ever have any questions, don't hesitate to reach out. Thanks again and we hope you're enjoying your new Envista!
MEMPHIS, TN
Dale S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/29/2025
Justin did an excellent job on keeping me updated on service progress and worked to get the backordered parts required to repair my 2022 Sierra. Excellent job.
1/29/2025
Hi Dale, Thank you for taking the time to provide us with feedback after your service visit to Jim Keras Buick GMC. We are so happy to hear that Justin took excellent care of you and kept you informed throughout the process. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MASON, TN
Robert D|2025 GMC Sierra 1500
Confirmed Sales Customer
1/29/2025
Darrell Baker is a true professional and is very pleasant to deal with. I had a very unpleasant experience with Nissan. Thanks for the help and love my new GMC, the 1st time ever to own a GMC. Kudos!
DARRELL BAKER
1/29/2025
Hi Robert, Thank you for choosing Jim Keras Buick GMC to purchase with. We are so happy to hear that Darrell took good care of you and made sure you left with the perfect ride for you! If you have any further questions, please give us a call. We're always happy to help! Thanks again and we hope you are enjoying your new truck!
ARLINGTON, TN
Angela D|2016 Chevrolet Cruze
Confirmed Service Customer
1/29/2025
justin Mathews was so disrespectful to my husband his customer service so ugly and Bad
1/30/2025
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you and your husband had during your recent visit. Providing respectful and professional service is our priority. Please know that we take your concerns seriously and will be addressing this matter internally to ensure a better experience moving forward. We value your business and hope to have the chance to regain your trust in the future.
MEMPHIS, TN
Thurman L|2024 GMC Terrain
Confirmed Service Customer
1/30/2025
It is still not fixed. They didn’t follow instructions, I asked them to call me not my dad. When arriving to pick my car up, they didn’t tell me what was wrong with it or what they did.
1/31/2025
Thank you for bringing this to our attention. We sincerely apologize for the miscommunication and for not meeting your expectations during your recent service visit. Your request to be contacted directly should have been followed, and we regret that we did not provide you with a clear explanation of the work performed on your vehicle. We want to make this right. Our service manager has been made aware of your comments.
MUNFORD, TN
Derrick F|2024 GMC Acadia
Confirmed Service Customer
1/31/2025
Friendly and professional
1/31/2025
Hi Derrick, Thank you for trusting Jim Keras Buick GMC to service your Acadia! We always want to hear back from our customers and we're glad you had such a positive experience with us. If you ever need anything else, please feel free to give us a call or stop by. Have a great weekend!
UNION CITY, TN
Mineola T|2022 GMC Terrain
Confirmed Service Customer
1/31/2025
As usual, great professional service. No longer wait time.
1/31/2025
Hi Mineola, Thank you for your feedback after servicing with us at Jim Keras Buick GMC. It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
MARION, AR
Eric L|2025 GMC Terrain
Confirmed Sales Customer
1/31/2025
n/a
JUNIOR LOPEZ
1/31/2025
Hola Eric, Gracias por reparar su Terrain con Jim Keras Buick GMC. ¡Apreciamos su reseña de 5 estrellas y esperamos verlo la próxima vez!
OLIVE BRANCH, MS
David R|2016 GMC Yukon XL
Confirmed Service Customer
2/2/2025
Service advisor Vince is excellent.
2/3/2025
Hi David, Thank you for choosing Jim Keras Buick GMC to service your Yukon XL. We are thrilled to hear that Vince took great care of you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Stephen W|2023 Buick Encore GX
Confirmed Service Customer
2/2/2025
Excellent service.
2/3/2025
Hi Stephen, Thank you for taking the time to leave us a review after your service visit to Jim Keras Buick GMC. We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Kevin K|2024 GMC Sierra 1500
Confirmed Sales Customer
2/5/2025
N/
BRETT SAWYER
2/5/2025
Thank you for your business and for choosing us for your purchase! If there's anything we can do for you in the future, please don't hesitate to reach out. Enjoy your new Sierra 1500, and safe travels!
RICHLAND, MS
Aliyah C|2025 Buick Envista
Confirmed Sales Customer
2/4/2025
Mr Shawn was amazing! Very attentive and really wanted to make sure I got the vehicle I wanted.
SHAWN HARTFIELD
2/4/2025
Thank you for your wonderful feedback! Customer satisfaction is our top priority, and we’re so glad Shawn made your car-buying process smooth and enjoyable. Enjoy your new Envista, and if you ever need anything, don’t hesitate to reach out!
MEMPHIS, TN
Nya H|2024 Buick Encore GX
Confirmed Service Customer
2/12/2025
I set an appointment for an oil change in the myBuick app. There were two price selections to choose from $88.99 and $129.99. I chose the $88.99 package. Upon my arrival, I was told that the price had increased, but I guess I should have inquired about the price prior to me handing over my keys because I was under the impression that I was receiving the package deal that I selected on the app. Once the service was completed the total price was $154 and some odd cents for an oil change. I had a $25 off coupon which brought my total to $129 and some odd cents but I was very disappointed because I did not receive what I selected in the app although. I was told when I come back I will get 50% off of the oil change but it still was a complete disappointment and a terrible experience for me.
2/12/2025
Thank you for sharing your feedback. We’re sorry to hear about the pricing discrepancy you experienced when scheduling your oil change through the myBuick app. Our goal is always to provide transparent, consistent pricing, and we understand how frustrating it can be when expectations aren’t met. We appreciate you giving us the opportunity to make things right by offering a discount on your next visit.
MEMPHIS, TN
Henry L|2017 GMC Canyon
Confirmed Service Customer
2/14/2025
I was more than satisfied with the service I received. Vince kept me posted on the progress of the service. Thanks for a caring service. I will return.
2/14/2025
Hi Henry, Thank you for taking the time to tell us about your recent service experience at Jim Keras Buick GMC. It's great to hear that Vince took good care of you and we hope to be of service to you again in the future. Thanks again and have a great day!
MEMPHIS, TN
Matthew M|2023 GMC Sierra 1500
Confirmed Service Customer
2/17/2025
Great customer service from everyone in the Service department and they performed the work quickly.
2/17/2025
Hi Matthew, Thank you for providing us with feedback after your service visit to Jim Keras Buick GMC. It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OLIVE BRANCH, MS
Robert T|2022 Buick Encore GX
Confirmed Service Customer
2/17/2025
Professional staff
2/18/2025
Hi Robert, Thank you for taking the time to tell us about your recent service experience with Jim Keras Buick GMC. We're glad to hear you found our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Charlie W|2018 GMC 1500 Sierra
Confirmed Service Customer
2/17/2025
Very courteous and professional
2/18/2025
Hi Charlie, Thank you for taking the time to tell us about your recent service experience with Jim Keras Buick GMC. We're glad to hear you found our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Shelia B|2019 Buick Encore
Confirmed Service Customer
2/19/2025
Very Unprofessional
2/20/2025
We take feedback like yours seriously and would like to understand more about what happened so we can address any concerns and improve. Please feel free to reach out to us directly so we can discuss your experience further. Your satisfaction is important to us, and we would appreciate the opportunity to make things right.
MEMPHIS, TN
James C|2025 GMC Sierra 1500
Confirmed Sales Customer
2/24/2025
Very knowledgeable, quick to find my truck, good service and updates.
HOWARD CATER
2/24/2025
Hi James, Thank you for choosing Jim Keras Buick GMC to purchase with. We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again and we hope you are enjoying your new truck!
COLLIERVILLE, TN
Chester B|2024 GMC Terrain
Confirmed Sales Customer
2/24/2025
I’ll give the salesman 110
BRETT SAWYER
2/24/2025
Hi Chester, Thank you for choosing Jim Keras Buick GMC to purchase with. We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again and we hope you are enjoying your new GMC Terrain!
MEMPHIS, TN
Anetha R|2023 Buick Envision
Confirmed Service Customer
2/24/2025
It was a nice pleasant experience
2/24/2025
Hi Anetha, Thank you for choosing Jim Keras Buick GMC to service with. We always want to hear back from our customers and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BARTLETT, TN
Richard C|2021 Buick Enclave
Confirmed Service Customer
2/24/2025
None to share. Just good service
2/25/2025
Hi Richard, Thank you for choosing Jim Keras Buick GMC to service your Enclave. We are so happy to hear that our team provided you with great service. If you ever need anything else, please feel free to give us a call or stop by. Have an awesome day!
MILLINGTON, TN
David E|2021 GMC Yukon XL
Confirmed Service Customer
2/25/2025
Joey is great to work with.
2/25/2025
Hi David, Thank you for taking the time to tell us about your recent service experience here at Jim Keras Buick GMC. We are so happy to hear that Joey provided you with great service. If you ever need anything else, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Cynthia J|2025 Buick Enclave
Confirmed Sales Customer
2/27/2025
Tyler was excellent. He answered all my questions and accommodated all of my requests. What a pleasant experience.
MICHAEL NELSON
2/27/2025
Hi Cynthia, Thank you for choosing Jim Keras Buick GMC to purchase with. We are so happy to hear that Tyler took such great care of you and made sure you left satisfied with your new ride. Don't hesitate to reach out if you have any further questions. Thanks again and enjoy your new Enclave!
WEST HELENA, AR
Tia N|2025 Buick Envista
Confirmed Sales Customer
2/28/2025
They were so friendly and straight to the point! They handled everything very well, making the process smooth and stress-free. I was able to get the SUV I wanted with no hassle. Great experience overall!
HOWARD CATER
2/28/2025
Hi Tia, Thank you for choosing Jim Keras Buick GMC to purchase from! We are so happy to hear that our team made the process as easy and stress free as possible. If you have any further questions, please give us a call. We're always happy to help! Thanks again and we hope you are enjoying your new Envista!
MEMPHIS, TN
Valetina H|2021 Buick Encore GX
Confirmed Service Customer
2/5/2025
The cost of the oil change is too much and there was not a lot of technicians helping customers.
2/5/2025
Thank you for your feedback. We understand your concerns regarding the cost of your oil change and the availability of technicians during your visit. We will share your comments with our service team as we continuously work to improve the customer experience.
MEMPHIS, TN
Cleveland T|2024 Buick Envision
Confirmed Sales Customer
2/11/2025
👍🏽
BRIAN GUTIERREZ
2/11/2025
Hi Cleveland, Thank you for choosing Jim Keras Buick GMC to purchase with. We always want to hear back from our customers and we're glad you had such a positive experience with us! If you have any questions, just give us a call or stop by and we'll be happy to help! Thanks again and enjoy your new ride!
MEMPHIS, TN
Kenneth H|2025 GMC Sierra 1500
Confirmed Sales Customer
2/11/2025
Repeat customer and satisfied
BRETT SAWYER
2/12/2025
Thank you for choosing us again and for sharing that you’re satisfied with your new Sierra 1500 purchase! We truly appreciate your continued trust and business. If there’s anything else we can do to make your ownership experience even better, please don’t hesitate to let us know.
OLIVE BRANCH, MS
Joe S|2006 GMC Sierra
Confirmed Service Customer
2/12/2025
👍👍👍
2/13/2025
Hi Joe, Thank you for choosing Jim Keras Buick GMC to service your truck. We truly appreciate the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Joel S|2023 GMC Yukon
Confirmed Service Customer
3/2/2025
Prompt and courteous
3/5/2025
Hi Joel, Thank you for choosing Jim Keras Buick GMC to keep you safely on the road. We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Amy M|2020 GMC Yukon
Confirmed Service Customer
3/2/2025
Tech and my service rep was very helpful & informative
3/5/2025
Hi Amy, Thank you for choosing Jim Keras Buick GMC to keep you safely on the road. We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MILLINGTON, TN
Sylvia C|2020 GMC 1500 Sierra
Confirmed Service Customer
3/3/2025
FRIENDLY & FAST
3/5/2025
Hi Sylvia, Thank you for choosing Jim Keras Buick GMC to service your truck. We always want to hear back from our customers and we're glad you had such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Lytania B|2024 Buick Envista
Confirmed Service Customer
3/3/2025
Had an appointment. Because I was a return customer there was no need to go through all the details. Service was prompt and thorough. Everyone was very professional.
3/5/2025
Hi Lytania, Thank you for choosing Jim Keras Buick GMC to service your vehicle. It's great to hear that our team has provided you with great customer service and we look forward to doing so for many years to come. Thanks again and have a wonderful day!
MEMPHIS, TN
Michael B|2025 Buick Envision
Confirmed Sales Customer
3/1/2025
Quick, professional, helpful and polite. Great experience. We dislike buying vehicles as the entire process takes way too long. We are fairly familiar with the process as we have done it many times in our life. However, once we conveyed that sentiment, everyone honored our wishes and moved things along. David, our salesman, was knowledgeable and provided superior service. Cannot remember the financial manager’s name but he was also excellent! Top notch! Thank you!
DAVID EAST
3/5/2025
Hi Michael, Thank you for taking the time to tell us about your recent purchase experience with Jim Keras Buick GMC. It's great to hear that David and the finance team came together to make the process as quick as possible for you. If you have any further questions, please give us a call. We're always happy to help! Thanks again for your business and we hope you are enjoying your new Envision!
BARTLETT, TN
Larry M|2024 Buick Encore GX
Confirmed Sales Customer
3/3/2025
Brett was prepared when I walked in. As a result, the deal closed quicker than any car I've bought. Ronnie, the detail man, did an excellent job of preparing the vehicle for me. Ronnie gets 5 stars.
BRETT SAWYER
3/5/2025
Hi Larry, Thank you for taking the time to tell us about your purchasing experience here at Jim Keras Buick GMC. It is so good to hear that Brett made the process as smooth as possible and in a timely manner. We appreciate your kind words regarding the detail work Ronnie did on your Encore GX and we'll be sure to pass along the compliment. We do hope we can be of assistance in the future. Take care and enjoy your new ride!
JACKSON, TN
Richard B|2025 Buick Envision
Confirmed Sales Customer
3/4/2025
David East was an excellent salesman. He was knowledgeable, friendly, and made the overall experience very pleasant and enjoyable. He has even checked in on us, making everything is still running smoothly with our purchase. Alain Tejeda is one of the best financial managers we have dealt with. He made sure to get us the best interest rate possible, and was informative with helping us get money back on previous warranties we had on our trade-in I would absolutely recommend them to anyone looking for a new car.
DAVID EAST
3/5/2025
Hi Richard, Thank you for choosing Jim Keras Buick GMC to purchase with. It's great to hear that David and Alain both made sure you were taken care of and getting the best deal! Your recommendation means so much to us and we're so happy to have earned it. If you have any questions, don't hesitate to reach out. Thanks again and we hope you are enjoying your new ride!
CORDOVA, TN
Wayne T|2021 GMC 1500 Sierra
Confirmed Service Customer
3/8/2025
Glad to see Vince back Service much improved
3/10/2025
We’re so glad to hear that you’re happy to see Vince back and that you’ve noticed the improvements in service! Providing a great experience for our customers is always our priority, and we truly appreciate your feedback. If there’s anything else we can do for you, please don’t hesitate to reach out.
MARION, AR
Camesha B|2015 GMC Terrain
Confirmed Service Customer
3/8/2025
I had service scheduled due to a recall. My appointment for drop-off was at 8:30am. The drop-off was smooth and quick. Everyone was extremely polite, which is rare nowadays! Literally, everyone who saw me said good morning and asked if I needed help...with a smile! When I made it home, they called me with updates regarding my vehicle and were finished before 2pm. When I arrived to pick up my vehicle, the process was smooth and the customer service was still top notch!
3/10/2025
Thank you for sharing your experience! We're so glad to hear that your recall service appointment went smoothly and that our team provided friendly, top-notch customer service from start to finish. Your feedback means a lot to us, and we’re grateful for your business. If you ever need anything in the future, don’t hesitate to reach out.
MEMPHIS, TN
Charles N|2025 Buick Envista
Confirmed Sales Customer
3/3/2025
Tyler was easy to talk with and covered everything we needed to know about our new car.
MICHAEL NELSON
3/5/2025
Hi Charles, Thank you so much for choosing Jim Keras Buick GMC to purchase with. We are thrilled to hear that Tyler took excellent care of you and made sure you were comfortable with your new Envista. If you have any further questions, don't hesitate to reach out. Thank you for your feedback and we hope you're enjoying your new ride!
MEMPHIS, TN
Monica B|2020 Buick Envision
Confirmed Service Customer
3/4/2025
Justin was customer service skills made the visit pleasurable.
3/5/2025
Hi Monica, Thank you for choosing Jim Keras Buick GMC to service your vehicle. It's great to hear that Justin has provided you with great customer service and we look forward to doing so for many years to come Thanks again and have a wonderful day!
CORDOVA, TN
Tamika F|2025 Buick Envista
Confirmed Sales Customer
3/5/2025
Mr Darrell an John was very helpful they made me feel like family very respectful young men an ill love to do business with them again also mr AL in finance was very helpful also he explained things to me that I didn't understand Took his time with going over everything we talked an he explained this an treated me like family also
JOHN TAYLOR
3/5/2025
Thank you so much for your thoughtful feedback! Our goal is always to treat our customers like family, and we're glad they took the time to make everything clear and comfortable for you. Enjoy your new 2025 Buick Envista, and please don’t hesitate to reach out if you ever need anything!
BLYTHEVILLE, AR
Shirley L|2024 Buick Encore GX
Confirmed Service Customer
3/7/2025
Was treated very nice and very respectfully.
3/10/2025
Thank you for your kind words! We're so glad to hear that you were treated with kindness and respect during your visit. Providing a great experience for our customers is always our goal, and we truly appreciate your business. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
MILLINGTON, TN
The W|2025 GMC Yukon
Confirmed Sales Customer
3/10/2025
Great experience
BRETT SAWYER
3/10/2025
Thank you for your kind words! We're so glad to hear that you had a great experience working with Brett and our team. We truly appreciate your business and hope you're loving your new 2025 GMC Yukon! If there's anything we can assist you with in the future, please don't hesitate to reach out.
GERMANTOWN, TN
Randy W|2025 GMC Sierra 1500
Confirmed Sales Customer
3/10/2025
Tammy was very helpful
TAMELA JORDAN
3/10/2025
Thank you for your review! We're so glad to hear that Tammy was helpful during your visit. We truly appreciate your business and your feedback. Enjoy your new 2025 GMC Sierra 1500!
MARION, AR
Martina B|2025 Buick Envista
Confirmed Service Customer
3/12/2025
Great
3/13/2025
Hi Martina, Thank you for trusting Jim Keras Buick GMC to keep you safely on the road! Your satisfaction is our top priority, so we want to sincerely thank you for your feedback and we hope to see you again in the future!
DYERSBURG, TN
Donna J|2015 Buick Encore
Confirmed Service Customer
3/10/2025
I didn't know I would be charged 147.00 for an oil change
3/10/2025
Thank you for reaching out. We understand that pricing can sometimes be unexpected, and we apologize if there was any confusion regarding the cost of your oil change. Our pricing reflects the use of quality parts, expert service, and a multi-point inspection to ensure your vehicle is in top condition. If you have any questions about the services performed or future maintenance options, we’d be happy to go over the details with you.
MEMPHIS, TN
Amanda S|2025 Buick Envista
Confirmed Sales Customer
3/10/2025
As always Brett was amazing. He took time with me, answered all my questions, made sure he understood what i was looking for, what my concerns were, and that he found exactly what i wanted in a vehicle.
BRETT SAWYER
3/11/2025
Hi Amanda, Thank you for choosing Jim Keras Buick GMC to purchase with! We are so happy to hear that Brett took such great care of you and made sure you left with the perfect vehicle for you! If you have any further questions, please give us a call. We're always happy to help! Thanks again and we hope you are enjoying your new Envista!
BARTLETT, TN
Sharon J|2025 Buick Envista
Confirmed Sales Customer
3/12/2025
The salesman was very polite, professional, and patient. He was very knowledgeable about the vehicle I was interested in. If I were to purchase another vehicle in the near future, I will request the same salesman.
JOHN TAYLOR
3/13/2025
Hi Sharon, Thank you for choosing Jim Keras Buick GMC to purchase with! We are so happy to hear that your salesman was both knowledgeable and helpful throughout the process. If you have any further questions, please give us a call. We're always happy to help! Thanks again and we hope you are enjoying your new Envista!
MEMPHIS, TN
Evert L|2024 GMC Terrain
Confirmed Service Customer
3/14/2025
Muy buena atención buen servicio
3/14/2025
Hola Evert, Gracias por elegir a Jim Keras Buick GMC para su servicio. ¡Nos complace haberle brindado una experiencia tan positiva! Si necesita algo más, no dude en llamarnos o visitarnos. ¡Que tenga un excelente día!
ARLINGTON, TN
William F|2025 GMC Yukon
Confirmed Sales Customer
3/16/2025
Very smooth Everyone was great
BRETT SAWYER
3/17/2025
Hi William, Thank you for choosing Jim Keras Buick GMC to purchase with! We always want to hear back from our customers and we are thrilled to hear that you had such a positive and smooth experience with our team. If you have any further questions, please give us a call. We're always happy to help! Thanks again and we hope you are enjoying your new GMC Yukon!
HERNANDO, MS
Bradley A|2023 GMC Acadia
Confirmed Service Customer
3/17/2025
Had an 8AM appointment on February 14 was told would be 2 to 3 days before they could look at it. While speaking with service manager, vince ramirez kept interrupting me. After vehicle was diagnosed and was told what the problem was Vince told me that he was tired of dealing with me and that me paperwork. Was at the desk and then called me a liar in front of his coworkers and other customers in the waiting area. Was placed in a rental car. And was contacted by the rental car company on 11 Mar to be notified that my car would be ready and was finally contacted by dealership on 13 Mar. Filed a complaint with GMC customer care on 14 February and the dealership has been sent multiple notifications and have had no response from anyone at dealership about anything.
MUNFORD, TN
Christine W|2025 Buick Envision
Confirmed Sales Customer
3/17/2025
Great customer service! Made my buying experience easy.
TAMELA JORDAN
3/17/2025
Hi Christine, Thank you so much for choosing Jim Keras Buick GMC to purchase from! We are thrilled to hear that our team made the experience as easy as possible. If you have any further questions, please give us a call. We're always happy to help! Thanks again and we hope you are enjoying your new Envision!
WALLS, MS
David F|2003 GMC Sierra 1500
Confirmed Service Customer
3/17/2025
Fast
3/17/2025
Hi David, Thank you for the high star review after servicing your truck with Jim Keras Buick GMC. We always want to hear back from our customers and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Gary J|2022 GMC Yukon
Confirmed Service Customer
3/17/2025
I didn't have appointment, but they took me as a walk in and my wait wasn't very long.
3/17/2025
Hi Gary, Thank you for choosing Jim Keras Buick GMC to service with. It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
MEMPHIS, TN
Gabriela M|2019 GMC Acadia
Confirmed Service Customer
3/20/2025
Went in for a oil change. Went in and out really quick.
3/20/2025
Hi Gabriela, Thank you for your high star rating after servicing with Jim Keras Buick GMC! It is great to hear everything was done quickly and to your satisfaction. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Laura S|2015 GMC Acadia
Confirmed Service Customer
3/21/2025
I was in and out very quickly and the staff is very helpful.
3/25/2025
Hi Laura, Thank you for taking the time to leave us a review after servicing your Acadia here at Jim Keras Buick GMC. It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit. Have a great day!
MEMPHIS, TN
Marty J|2021 GMC 1500 Sierra
Confirmed Service Customer
3/24/2025
Very good
3/25/2025
Hi Marty, Thank you for taking the time to leave us a review after servicing your Sierra here at Jim Keras Buick GMC. We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, TN
Linda W|2020 Buick Encore GX
Confirmed Service Customer
3/26/2025
I didn't have an appointment for an oil change, but my wait was not long. The only thing, I forgot to tell them to put my speed and mileage til my tank is empty back on so I can look and see it. I have a difficult time finding it again!
3/26/2025
Hi Linda, Thank you for choosing Jim Keras Buick GMC to service your Encore GX! We are so happy to hear that even without an appointment, our team had you back on the road in a timely manner. We do apologize regarding your display not being changed back and if you need assistance, please feel free to stop by or give us a call and we'll be happy to help. Thanks again and we hope to be of service to you again in the future!
MEMPHIS, TN
Samuel G|2021 Buick Encore GX
Confirmed Service Customer
3/25/2025
The service was fast, but the cost was a lot higher for a oil change. Price may have gone up , but they felled to mention it, when I made my appt.
3/26/2025
Hi Samuel, Thank you for servicing with Jim Keras Buick GMC. It's great to hear that your services were completed in a timely manner. We do want to apologize for the miscommunication regarding pricing. We sincerely value your business and hope to be of service to you again in the future!
WEST MEMPHIS, AR
Prentiss J|2025 GMC Yukon
Confirmed Sales Customer
4/6/2025
A great Sales person.
MAURICE ALEXANDER
4/7/2025
Thank you for your kind words about your experience with Maurice. We pride ourselves on providing excellent customer service, and it’s affirming to know that Maurice lived up to this standard. Please don't hesitate to reach out if there's anything more we can do for you.
COLLIERVILLE, TN
Jashua O|2025 GMC Sierra 1500
Confirmed Sales Customer
4/12/2025
Sales person was amazing.
YOSELIN PENAFLOR
4/14/2025
We're so glad to hear your sales experience was amazing. We appreciate you choosing us for your new Sierra 1500. Enjoy the drive!
LAKELAND, TN
Minette D|2025 Buick Envista
Confirmed Sales Customer
4/13/2025
David East is a wonderful salesman. Hey made the process of buying a car very easy. He is very knowledgeable and polite. Customer service is off the chain.
DAVID EAST
4/14/2025
We're thrilled to hear David made your car-buying experience smooth and enjoyable. His knowledge, professionalism, and top-tier customer service truly make a difference. Enjoy your new Envista, and thank you for choosing us!
SARDIS, MS
Bradley A|2023 GMC Acadia
Confirmed Service Customer
4/14/2025
Had to get General manager involved on warranty claim on tire replacement. Was not going to let me leave until warranty company paid the dealership, but allowed for this to happen on March 17th.
4/14/2025
Thank you for your feedback. We’re sorry to hear the warranty process caused frustration and appreciate you bringing it to our attention. Your input helps us improve, and we hope to provide a smoother experience in the future.
MUNFORD, TN
Thomas S|2025 Buick Encore GX
Confirmed Sales Customer
4/14/2025
We had a wonderful experience and plan to remain customers for the future
YOSELIN PENAFLOR
4/15/2025
We’re so glad to hear you had a wonderful experience with Yoselin and the team. We truly appreciate your trust in us and look forward to being your dealership for years to come. Enjoy your new Encore GX!
NORTH AUGUSTA, SC
Elizabeth D|2022 Buick Encore
Confirmed Service Customer
4/16/2025
Everything was great
4/24/2025
We’re so glad to hear everything was great during your recent service visit. We look forward to seeing you again whenever you need us. Safe travels in your Encore!
WEST MEMPHIS, AR
Ervella D|2022 Buick Envision
Confirmed Service Customer
4/16/2025
Joey Bomprezzi made sure I was updated throughout the process and made sure I was satisfied. Great Customer Service
4/24/2025
We're so glad to hear that Joey kept you informed and made sure you were completely satisfied throughout your visit. Providing great customer service is what we strive for, and we truly appreciate your kind words. We look forward to serving you again in the future!
MEMPHIS, TN
Hosea L|2025 GMC Yukon
Confirmed Sales Customer
4/11/2025
Great customer service
MAURICE ALEXANDER
4/11/2025
We’re thrilled to hear you had a great experience with Maurice. Congratulations on your new 2025 GMC Yukon! We appreciate your business and look forward to continuing to serve you at Jim Keras GMC.
MEMPHIS, TN
Travis L|2025 GMC Sierra 1500
Confirmed Sales Customer
4/14/2025
Great experience. Will definitely continue business there.
DAVID EAST
4/15/2025
We’re so glad you had a great experience with David and the team. We truly appreciate your business and look forward to continuing to serve you in the future! Enjoy your new GMC Sierra!
MARKED TREE, AR
Larry S|2025 Buick Envista
Confirmed Sales Customer
4/15/2025
It was a great experience
TAMELA JORDAN
4/24/2025
We're thrilled to hear that you had a great experience with us. We hope you're loving your new Envista. If there's anything you need down the road, we're always here to help. Enjoy the ride!
MEMPHIS, TN
Robert M|2025 Buick Encore GX
Confirmed Sales Customer
4/29/2025
Brett was Awesome!! Thanks to Brian in finance!! Thanks to Scott for solving a problem
BRETT SAWYER
5/2/2025
We're thrilled to hear Brett, Brian, and Scott all played a part in making your experience a great one. It’s always a team effort, and we’re glad everything came together smoothly for you. Enjoy your new 2025 Encore GX!
CORDOVA, TN
Della B|2021 Buick Encore GX
Confirmed Service Customer
4/30/2025
I went for a oil change. It was quick and professional.
5/2/2025
We’re glad to hear your oil change was quick and professionally handled. Vince and the team appreciate your visit, and we look forward to taking care of your Encore GX again in the future!
WEST MEMPHIS, AR
John S|2024 GMC Terrain
Confirmed Service Customer
4/30/2025
I was advised honestly along the way. And there was no pressure about ad-on services. This was very pleasing to me.
5/2/2025
We’re glad to hear that Justin provided honest guidance and a no-pressure experience. That’s exactly the kind of service we strive for. We appreciate your feedback and look forward to assisting you again in the future.
MEMPHIS, TN
Gwendolyn D|2025 Buick Envista
Confirmed Sales Customer
5/3/2025
Brett is an outstanding car salesman—knowledgeable, trustworthy, and genuinely helpful. He provided clear, helpful information every step of the way, and I couldn’t be happier with my purchase. I’ll absolutely be recommending him to my friends and family."
BRETT SAWYER
5/6/2025
We’re thrilled to hear that Brett made your car-buying experience such a positive one. His knowledge, honesty, and dedication truly set him apart, and we’re glad it all came through during your visit. Enjoy your new Buick Envista, and thank you for the referrals—we’ll be ready to help your friends and family whenever they’re ready!
CORDOVA, TN
Jim S|2022 GMC Terrain
Confirmed Service Customer
5/3/2025
The experience was new to because of the fee charged to have the tires for my vehicle charged for ordering the through your company. That the case I would probably have gone somewhere else. The customer service was great, and the facility was clean.
5/6/2025
Thank you for your feedback. We truly appreciate your business and hope to have the opportunity to serve you again in the future!
MEMPHIS, TN
Herman G|2015 Buick LaCrosse
Confirmed Service Customer
4/18/2025
The service department did a good job.
4/24/2025
We're glad to hear our service department took good care of you. Joey and the team appreciate your visit, and we’re here whenever you need us for your LaCrosse.
MEMPHIS, TN
Stephen H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/18/2025
Brett was attentive, experienced and efficient in processing out purchase
BRETT SAWYER
4/24/2025
We’re thrilled to hear that Brett provided attentive, knowledgeable, and efficient service during your purchase. Congratulations on your new Sierra 2500 HD. We appreciate your business and hope you enjoy every mile ahead!
TRUSSVILLE, AL
Frazer W|2023 GMC SIERRA 1500
Confirmed Service Customer
4/20/2025
Execellent service
4/24/2025
We’re thrilled to hear you received excellent service. We’re here anytime you need us for your Sierra 1500.
MEMPHIS, TN
Jode S|2024 GMC Canyon
Confirmed Sales Customer
4/21/2025
Tamela and Scott were great to work with as well as Kathleen? In Finance to make sure my tax rate was correct. The gentleman who completed my paperwork was very nice too. I will definitely recommend your dealership to my friends.
TAMELA JORDAN
4/24/2025
We're so glad to hear that Tamela, Scott, Kathleen, and the rest of the team made your experience a smooth and positive one. It means a lot to us that you'd recommend our dealership to your friends. Enjoy your new Canyon, and we’re here anytime you need us!
HORN LAKE, MS
Catina W|2016 GMC 1500 Sierra
Confirmed Service Customer
4/21/2025
Not good too expensive need to lower service price and sent out coupons Not happy next time we’ll look for better pricing
4/24/2025
Thank you for your honest feedback. We’re sorry to hear that your recent service visit didn’t meet your expectations, especially regarding pricing. We understand how important value is, and we’re always looking for ways to stay competitive and better serve our customers. We do offer service specials and coupons from time to time, and we’ll make sure your suggestion about making them more accessible is passed along.
MEMPHIS, TN
Bruce E|2017 Buick Enclave
Confirmed Service Customer
4/28/2025
Very nice Joey is the Best
5/2/2025
We’re so glad to hear you had a great experience. Joey truly is one of the best! We appreciate your visit and look forward to taking care of you and your Enclave again soon.
MEMPHIS, TN
Linda T|2005 GMC Yukon XL
Confirmed Service Customer
5/1/2025
Work done quickly and efficiently.
5/2/2025
We’re glad to hear your service was completed quickly and efficiently. Joey and the team appreciate your trust and look forward to assisting you again whenever you need us.
MEMPHIS, TN
Keith L|2024 GMC Terrain
Confirmed Service Customer
5/5/2025
Took me right in for an oil change without an appointment, and were quick
5/6/2025
We’re glad we could get you in quickly and take care of that oil change without any hassle. Justin and the team always aim to keep things smooth and efficient.
ATOKA, TN
Ashley L|2025 Buick Envista
Confirmed Service Customer
5/7/2025
I really like that dealership where very understandable and very nice and very fast with the service they provide 🥰🥰
5/8/2025
We’re delighted to hear that you had such a positive experience. Joey and the team take pride in providing fast, friendly, and understanding service. We appreciate your kind words.
MEMPHIS, TN
Regina S|2024 GMC Canyon
Confirmed Sales Customer
5/8/2025
Brett was friendly and informative. He was willing to work with me and get the vehicle and deal that worked best.
BRETT SAWYER
5/8/2025
We're so glad to hear that Brett was able to help you find the right vehicle and deal. His friendly and informative approach is exactly what we strive for. Enjoy your new GMC Canyon!
MILLINGTON, TN
Lertis C|2026 GMC Terrain
Confirmed Sales Customer
5/10/2025
Everyone was so nice and polite I couldn’t have been more happier than I was on that day the salesman was so nice and kind
KEITH DOWELL
5/14/2025
We’re so glad to hear that your experience was such a positive one. Keith and the entire team truly enjoyed helping you, and we’re thrilled that you left happy. Congratulations on your new GMC Terrain!
EARLE, AR
William R|2021 GMC 1500 Sierra
Confirmed Service Customer
5/12/2025
It was grear !!!
5/14/2025
We’re thrilled to hear your visit was great! Joey and the team appreciate your kind words and look forward to seeing you again next time.
MEMPHIS, TN
Frazier D|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
5/14/2025
I came in with transmission problems I was told that I needed to get a diagnostic so I did so and when it came time for me to receive my report my service advisor Justin didn't give me anything but invoice saying I paid for a diagnostic test but didn't tell me or describe what's was going on with it because I didn't want to get the service done there
5/14/2025
We're sorry to hear that you left without a clear explanation of the diagnostic results. Regardless of where you choose to have repairs completed, you deserve a full understanding of the findings. Your comments were forwarded to our service manager for this review.
MEMPHIS, TN
Joyce G|2021 Buick Encore GX
Confirmed Service Customer
5/15/2025
Made an appointment for a diagnostic due to a manufacturer problem. When I got there I was told that there was a possibility that the diagnostic took a long time and I would have to leave my automobile over night. I let the representative know that was not an option and should have told me at the time of setting up my appointment. I am a senior and when I said I was not leaving until the diagnostic had been done. It was then that the diagnostic was done and took about 35 minutes.
5/15/2025
We sincerely apologize for the lack of communication regarding the expected time for your diagnostic. We understand how important it is to have clear information—especially when scheduling around your day—and we appreciate you bringing this to our attention. We're glad the diagnostic was completed promptly once you arrived, and we’ll be working with our team to ensure this type of situation is better communicated in the future. Thank you for your patience and for choosing us.
MEMPHIS, TN
David G|2023 Chevrolet Traverse
Confirmed Service Customer
5/6/2025
Great place to bring your truck or car to be serviced. No problem scheduling an appointment. They are very knowledgeable and friendly. Always have brought my GM vehicles to be serviced here and will continue. Thanks
5/6/2025
It’s great to hear that scheduling is easy and that our staff continues to deliver knowledgeable, friendly service. We look forward to keeping your Traverse running strong for many miles to come!
MEMPHIS, TN
Robert M|2025 Buick Encore GX
Confirmed Service Customer
5/6/2025
Brett was GREAT!!!
5/6/2025
We’re thrilled to hear that Brett made such a great impression. We appreciate you choosing us, and we look forward to seeing you next time!
CORDOVA, TN
Devin D|2024 GMC Sierra 1500
Confirmed Service Customer
5/7/2025
It was a pleasure to get taken care of so fast
5/7/2025
We’re glad we could get you taken care of quickly and efficiently. Vince and the team work hard to make every visit smooth, and we’re grateful you chose us. We look forward to seeing you again down the road!
MEMPHIS, TN
Lenita P|2018 Buick Encore
Confirmed Service Customer
5/10/2025
The service was good. I was provided with an option to stay with my car or be transported to another location of choice. Thanks
5/14/2025
We're glad to hear you had a good experience and appreciated the flexibility we offered during your visit. Vince and the team are always here to make your service as convenient and comfortable as possible. We look forward to serving you again!
MEMPHIS, TN
Elizabeth H|2024 GMC Terrain
Confirmed Service Customer
5/12/2025
Everything went smooth & if I’d of got my car as soon as brought from back it would have been exceptional. However had to wait 20-25mins for them to call me & give keys back. Another vehicle was also finished & parked behind me a while before I left. Not sure if they just wanted to keep mine a full hour to charge sales dept or what purpose was—an hour at dealership is still good imo, but the 30mins would have been great. Thanks
5/14/2025
We're glad to hear everything went smoothly overall, but we do apologize for the delay in returning your keys after service was completed. Your time is valuable, and we appreciate your patience. We'll be sure to look into this so we can continue improving.
MILLINGTON, TN
Robert M|2025 GMC Terrain
Confirmed Sales Customer
5/18/2025
Experience was great, we are very proud of our experience
DEAN NICHOPOULOS
5/22/2025
We’re thrilled to hear that your experience was great and that you're proud of it. Dean and the team truly appreciate your kind words. Enjoy your new Terrain!
WEST MEMPHIS, AR
David B|2023 Chevrolet Equinox
Confirmed Service Customer
5/19/2025
W
5/22/2025
We appreciate your visit. Joey and the team are always here to provide excellent service, and we look forward to seeing you again!
MEMPHIS, TN
David W|2025 Buick Enclave
Confirmed Service Customer
5/23/2025
I was met promptly by the service department representative at my scheduled appointment time for regular maintenance.
5/23/2025
We're glad to hear you were promptly greeted and taken care of at your scheduled appointment. Joey and the service team appreciate your trust, and we look forward to continuing to provide you with excellent service!
CORDOVA, TN
Rochelle A|2025 Buick Envista
Confirmed Sales Customer
5/22/2025
My experience at your dealership was great. The salesman was so nice and welcoming,
KEITH DOWELL
5/23/2025
We’re so glad to hear your experience was great and that Keith made you feel welcomed and comfortable throughout the process. Congratulations on your new Envista!
MEMPHIS, TN
Marva T|2014 Buick Verano
Confirmed Service Customer
5/22/2025
Would appreciate you bringing back the coffee and snacks.
5/23/2025
We appreciate your feedback and are glad you took the time to share it. We actually still offer premium coffee in our waiting area, and we’re happy to point it out on your next visit.
MEMPHIS, TN
Jaqueline C|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
5/23/2025
The service was spectacular, but I had a minor problem with something being taken from my vehicle and not put back in my glove box. When I asked about it I was told they normally use thee master lug lock,if that.was true why would they ask me for mine.
5/23/2025
We're glad to hear the service itself was spectacular, but we’re truly sorry to learn about the issue regarding the lug lock key. Your trust is very important to us, and we appreciate you bringing this to our attention so we can address it properly.
MEMPHIS, TN
Stephen W|2023 Buick Encore GX
Confirmed Service Customer
5/23/2025
Very helpful and a full explanation was provided.
5/27/2025
We're glad to hear you found the service helpful and that Joey provided a full explanation. We appreciate your trust in us and look forward to assisting you again.
MEMPHIS, TN
Russhelle S|2025 Buick Envista
Confirmed Sales Customer
5/26/2025
I got the best experience and saleman
BRETT SAWYER
5/27/2025
We're thrilled to hear you had the best experience and that Brett took great care of you. Congratulations on your new Envista! We appreciate your kind words and your business.
MEMPHIS, TN
Joan H|2023 Buick Encore GX
Confirmed Service Customer
6/3/2025
My experience is 5 star totally due to the fact that Joey Bomprezzi is my service ADVOCATE. He always listens to my issues - despite my lack of technical service terms. He makes sure he gets all my questions answered. If he is unsure of what I am trying to describe, he asks for a picture. So, I’ll send a photo in a text and he knows what I’m talking about. As a result of his professional attitude toward my needs, everything is done well. I am loyal to him, and he is loyal to Keras Buick and to me. A perfect situation.
6/3/2025
We're thrilled to hear how much you value Joey’s attentive and personalized approach to service. His dedication to understanding your needs and ensuring everything is done right truly reflects the level of care we strive for. We look forward to continuing to serve you for many miles to come!
MEMPHIS, TN
Aquila J|2022 Buick Encore GX
Confirmed Service Customer
6/3/2025
Great service with great customer support!
6/3/2025
We're so glad to hear you received excellent service and customer support. Joey and the team truly appreciate your kind words, and we look forward to serving you again in the future!
OSCEOLA, AR
David S|2025 Buick Encore GX
Confirmed Sales Customer
6/4/2025
Team was up front and true to their word. No smoke and mirrors
TAMELA JORDAN
6/4/2025
We’re glad to hear that Tammy and the team provided a straightforward, honest experience — no smoke and mirrors, just good business. We truly appreciate your trust and hope you’re enjoying your new Encore GX!
MEMPHIS, TN
Anne C|2019 Buick Envision
Confirmed Service Customer
6/4/2025
Service was done in a timely manner. In and out in less than an hour for oil change and tire rotation!
6/4/2025
We’re glad to hear your oil change and tire rotation were completed quickly and efficiently. Joey and the team appreciate your trust, and we look forward to seeing you again at your next visit!
MILLINGTON, TN
Shary B|2017 Buick LaCrosse
Confirmed Service Customer
6/4/2025
The wait time was quick. The prices are ridiculous for a oil change
6/4/2025
We're glad to hear your wait time was quick and appreciate you choosing us for service. We understand your concern about pricing and know vehicle maintenance can sometimes feel costly. Please know we aim to provide quality service with certified technicians and genuine parts to protect your investment. We value your business and hope to continue earning your trust.
CORDOVA, TN
Catrina C|2024 GMC Terrain
Confirmed Service Customer
6/4/2025
Fast and fr
6/4/2025
We're glad to hear your service was fast. Dedric and the team appreciate your business and look forward to serving you again in the future!
MEMPHIS, TN
Elesha P|2025 Buick Encore GX
Confirmed Sales Customer
6/9/2025
Everything was pleasant with a smooth process.
KEITH DOWELL
6/9/2025
We’re so glad to hear that your experience with us was smooth and pleasant from start to finish. Keith and the team truly appreciate your business, and we hope you’re loving your new Encore GX!
MEMPHIS, TN
Bayron O|2024 GMC Acadia
Confirmed Sales Customer
6/9/2025
La mejor atención que e recibido fue excelente
YOSELIN PENAFLOR
6/9/2025
¡Gracias, Bayron, por sus amables palabras! Nos alegra saber que su experiencia con Yoselin y nuestro equipo fue la mejor que ha tenido. Agradecemos sinceramente su confianza y esperamos que disfrute cada milla en su nueva Acadia.
MEMPHIS, TN
Bruce E|2017 Buick Enclave
Confirmed Service Customer
6/11/2025
Everything was lovely. Had a little problem at first, but as you know, I mention it to Joey, and of course it was taken care of Joey is one of the best that we can say he take care of all our Needs oops I mean that in a good way not the other way my husband and I are very appreciate how Joey take his job so seriously thanks Bruce and Jennifer Edwards
6/12/2025
We’re so glad everything turned out just right and truly appreciate your kind words about Joey. We’re grateful for your continued trust and always here whenever you need us.
MEMPHIS, TN
Stephen C|2025 GMC Acadia
Confirmed Service Customer
6/12/2025
In and out in under an hour. Great job.
6/12/2025
We’re glad to hear your visit was quick and efficient. We’re here anytime you need us.
MASON, TN
Matthew R|2025 Buick Envista
Confirmed Sales Customer
5/23/2025
Working with Dean could not have been easier. He (and all the personnel I interacted with) were professional, understanding, well versed on the vehicle, and an absolute pleasure to work with. If you are in the market for a new or pre-owned vehicle, I would highly recommend Jim Keras Buick/GMC.
DEAN NICHOPOULOS
5/23/2025
We're thrilled to hear that working with Dean and the rest of our team made for such a smooth and enjoyable experience. Your kind words and recommendation mean a lot to us. Congratulations on your new Envista!
CRAWFORDSVILLE, AR
Glenda R|2023 Buick Encore GX
Confirmed Service Customer
5/23/2025
Vince was very courteous. Service was completed in a timely manner.
5/23/2025
We're glad to hear Vince provided courteous service and that everything was completed in a timely manner. We appreciate your business and look forward to seeing you again!
MEMPHIS, TN
Kenneth W|2024 GMC Canyon
Confirmed Sales Customer
5/29/2025
This is the 3rd vehicle that my wife and I have purchased from Dean. Thanks again
TAMELA JORDAN
5/30/2025
We truly appreciate your continued trust and loyalty. We’re glad Dean and the team were able to assist you once again, and we hope you enjoy your Canyon.
MEMPHIS, TN
Kristina R|2025 GMC Yukon XL
Confirmed Sales Customer
5/29/2025
Good. Salesman was very thorough and attentive to detail.
BRETT SAWYER
5/30/2025
We're so glad to hear you had a good experience and that Brett was thorough and attentive throughout the process. We appreciate your business and hope you enjoy your new Yukon XL!
MOSCOW, TN
Robert H|2023 GMC Terrain
Confirmed Service Customer
6/4/2025
Ok
6/5/2025
We appreciate your visit and look forward to assisting you again in the future. If there's anything more we can do, don't hesitate to reach out.
MEMPHIS, TN
Donna M|2019 Buick Encore
Confirmed Service Customer
6/9/2025
In for oil change and tire rotation. The associate who assisted me was very courteous, timely and respectful. There was no problem of any sort. He helped with ordering a small part missing from the brake release which was driving me crazy. But I was put at ease, the part was ordered though it hasn't come in yet, but one less thing to worry about. Great Experience!
6/10/2025
Thank you for taking the time to share your experience! We're so glad to hear that Dedric provided courteous and timely service during your visit. We appreciate your kind words and look forward to seeing you again!
BARTLETT, TN
Roselinda G|2025 Buick Envista
Confirmed Sales Customer
6/16/2025
Everything went well. They really worked with me on my finances. Everyone was very helpful.
CRISTIAN OROZCO CIRO
6/16/2025
We’re so glad to hear everything went smoothly and that our team was able to work with you on your financing needs. Enjoy your new Envista!
OLIVE BRANCH, MS
Hiedi S|2018 GMC Terrain
Confirmed Service Customer
6/17/2025
Mr. Joey was amazing. He did exactly what I asked to be done with my vehicle and he informed me of upcoming maintenance needs so I will be prepared, even giving me an idea on pricing. I and my vehicle were treated with care for sure. I will be back for all of my future service needs. Also, my vehicle has never run so good! Thank you!
6/18/2025
We're thrilled to hear that Joey provided such attentive and informative service, and that you and your vehicle were both treated with care. It's wonderful to know your Terrain is running better than ever! We truly appreciate your trust in us and look forward to taking care of all your future service needs.
MEMPHIS, TN
Jeffrey H|2025 GMC Yukon
Confirmed Sales Customer
6/12/2025
Good price, No messing around, efficient.
BRETT SAWYER
6/12/2025
We’re glad to hear you had an efficient and straightforward experience. That’s exactly how we aim to do business. We appreciate you choosing us and hope you’re loving your new 2025 Yukon. Brett and the team are here whenever you need us!
COLLIERVILLE, TN
Luquita B|2023 Buick Envision
Confirmed Service Customer
6/13/2025
It was an Awesome experience
6/13/2025
We’re so glad to hear you had an awesome experience! We truly appreciate your kind words and your trust in us.
MEMPHIS, TN
Jim S|2022 GMC Terrain
Confirmed Service Customer
6/13/2025
When I made an appointment. I asked for the person who helps me, Joey. Why ask me is there anyone in particular I want to be my service representative if when I get there someone else has taken the order. I don't like that. I don't care who they are because Joey Bomprezzi was there. This was the choice I made when the appointment was set up.
6/13/2025
We truly appreciate your loyalty and the trust you've placed in Joey over time. We understand how important it is to work with someone you know and prefer, and we apologize for the mix-up during your recent visit. We value your continued business and look forward to making your next visit a smooth and personalized experience.
MEMPHIS, TN
Jerome D|2025 Buick Envista
Confirmed Service Customer
6/16/2025
Excellent customer service and professionalism
6/16/2025
We truly appreciate your kind words about our customer service and professionalism. We look forward to serving you and your Envista again in the future!
MEMPHIS, TN
Stacey W|2019 GMC Yukon
Confirmed Service Customer
6/17/2025
My service guy did a great job of taking care of my needs
6/17/2025
We're so glad to hear Joey took great care of you during your visit. Providing attentive and reliable service is what we aim for every time. We truly appreciate your kind words and look forward to seeing you again!
BARTLETT, TN
Michael W|2025 GMC Yukon
Confirmed Sales Customer
6/18/2025
Very smooth and easy
DAVID EAST
6/19/2025
We’re glad to hear your purchase experience was smooth and easy. David and the team appreciate your kind words, and we’re grateful you chose us for your new 2025 Yukon. Enjoy the drive, and let us know if you ever need anything!
BATESVILLE, MS
Stacy A|2025 GMC Sierra 1500
Confirmed Sales Customer
6/19/2025
The salesman, sales manager and finance manager were all very professional. While looking back at some other dealerships, I believe we paid too much for this vehicle. Other than that we are pleased.
CRISTIAN OROZCO CIRO
6/19/2025
We're glad to hear that our team provided a professional experience throughout the process. Your satisfaction is important to us, and we truly appreciate the opportunity to earn your business. Enjoy your new Sierra 1500, and we’re here whenever you need us!
JONESBORO, AR
Marilyn K|2011 Buick Lucerne
Confirmed Service Customer
6/20/2025
Made an appointment with Mr. Vince and my car was taken at this time. The mechanic Jerry began to do the different work on my car and was finished at the time I was told. This was many different jobs this time and all were completed as promised. This is the BEST SERVICE DEPT. ANYWHERE. Mr. Vince is so helpful to all customers and makes them feel "at home" while they wait for their car.
6/23/2025
We’re honored by your kind words and thrilled to hear that Vince and Jerry provided timely, thorough service that met every expectation. It means a lot to know you feel at home when you visit us. We truly appreciate your continued trust and look forward to taking care of you and your Lucerne for years to come!
MEMPHIS, TN
Adeliene B|2020 Buick Encore GX
Confirmed Service Customer
6/19/2025
My experience was good
6/19/2025
We’re glad to hear your experience was a good one. Vince and the team appreciate your visit, and we look forward to continuing to take care of your Encore GX in the future!
CORDOVA, TN
Linda B|2025 Buick Encore GX
Confirmed Service Customer
6/20/2025
The service was excellent. The staff members were extremely friendly and Joey was really nice. I was in and out in less than 1 hour.
6/23/2025
We’re so glad to hear that your service experience was excellent and efficient. Joey and the team truly appreciate your kind words, and we’re happy we could get you in and out so quickly. We look forward to taking care of you and your Encore GX again in the future!
MEMPHIS, TN
Cesar I|2025 GMC Sierra 1500
Confirmed Sales Customer
6/20/2025
Great customer service. Luis help us a lot
CRISTIAN OROZCO CIRO
6/23/2025
We’re so glad to hear you received great customer service and that Luis was such a big help throughout the process. We truly appreciate your business and hope you enjoy every mile in your new Sierra 1500!
ARLINGTON, TN
David L|2025 GMC Sierra 1500
Confirmed Service Customer
6/23/2025
Quick and easy
6/23/2025
We’re glad to hear your visit was quick and easy - just the way it should be. We look forward to serving you again!
MEMPHIS, TN
Angela M|2025 Buick Envista
Confirmed Sales Customer
6/30/2025
Great Team ..
TAMELA JORDAN
7/15/2025
We’re so glad to hear you had a great experience with our team. Tamela and everyone involved were happy to help, and we hope you're loving your new 2025 Buick Envista.
MEMPHIS, TN
Phillip L|2024 GMC Acadia
Confirmed Service Customer
6/30/2025
Arrived around 9:15 am for a 9:30 appointment to have my first oil change and tire rotation on my 2024 GMC Acadia Elevation. Met Sean, Service Manager, who quickly got me signed in. I was driving out of the dealership by 9:45 am, with all tasks completed. Very nice!
7/15/2025
We’re so glad your first service visit went smoothly and efficiently. That’s exactly the experience we aim to provide. We look forward to taking care of your Acadia for many miles to come!
EADS, TN
Shelley O|2025 Buick Envista
Confirmed Sales Customer
6/30/2025
It was good! Everyone worked well with us
KEITH DOWELL
7/15/2025
We’re so glad to hear that everything went smoothly and that the team worked well with you throughout the process. We hope you're loving your new 2025 Buick Envista, and we truly appreciate you choosing us.
OLIVE BRANCH, MS
Kimberly F|2025 Buick Envista
Confirmed Sales Customer
7/4/2025
They had exactly what I was looking for and made it easy for me to drive off on it. Thank you, Maurice!
MAURICE ALEXANDER
7/7/2025
Hi Kimberly, Thank you so much for choosing Jim Keras Buick GMC to purchase with and congratulations on your new Envista! We are thrilled to hear that Maurice and the team made the process as smooth as possible for you. If you have any questions, don't hesitate to reach out. Thanks again and we hope you are enjoying your new ride!
TUNICA, MS
John W|2022 GMC 1500 Sierra
Confirmed Service Customer
6/20/2025
They were professional, knowledgeable, and fast.
6/23/2025
We’re glad to hear that Joey and the team provided professional, knowledgeable, and fast service during your visit. We truly appreciate your kind words and look forward to serving you again whenever you need us!
OLIVE BRANCH, MS
Tanika M|2025 Buick Envista
Confirmed Sales Customer
6/23/2025
It was a great experience Tammy and Dean were super cool and made it go smoothly.
TAMELA JORDAN
6/23/2025
We’re so glad to hear you had a great experience. Tammy and Dean will be thrilled to know they helped make things smooth and enjoyable for you. We truly appreciate your business and hope you love every mile in your new Envista!
MEMPHIS, TN
Tamarcus T|2024 GMC Canyon
Confirmed Service Customer
6/25/2025
I had wonderful experience with the service specialist
6/27/2025
We’re so glad to hear you had a wonderful experience. We truly appreciate your kind words. We look forward to taking care of your Canyon for many visits to come!
MARION, AR
David E|2021 GMC Yukon XL
Confirmed Service Customer
6/25/2025
Quick and efficient. Joey is always great.
6/27/2025
We’re glad to hear your visit was quick and efficient. We appreciate your continued trust and look forward to serving you again!
MEMPHIS, TN
Ronald A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/30/2025
The team is EXCELLENT!
7/15/2025
We love hearing that the team delivered an EXCELLENT experience. Justin and the entire crew appreciate your trust and kind words. We look forward to keeping your Silverado running strong!
MEMPHIS, TN
Shequitta M|2025 Buick Envista
Confirmed Service Customer
7/7/2025
Loved the customer service.
7/7/2025
Hi Shequitta, Thank you for taking the time to leave us a review after your recent service visit to Jim Keras Buick GMC. We are very happy to have provided you with such a positive experience and we look forward to doing so again in the future! Have a great week!
MEMPHIS, TN
Owen J|2023 GMC Yukon XL 1500
Confirmed Service Customer
7/7/2025
Vince as usual got me in and out in very good time. Excellent service.
7/7/2025
Hi Owen, Thank you for taking the time to leave a review after your recent service visit with Vince here at Jim Keras Buick GMC. It's great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
MEMPHIS, TN
Lonnie H|2015 GMC Terrain
Confirmed Service Customer
7/8/2025
I asked a question about me purchasing headlights for my Terrain because the globes are very cloudy. I asked how much would the labor be to install the headlights and Never got a Price.
7/15/2025
Thank you for bringing this to our attention. We sincerely apologize that you didn’t receive a clear answer regarding the labor cost for installing new headlights on your Terrain. We’ll be reaching out to you directly to provide the exact pricing and answer any other questions you may have.
MEMPHIS, TN
Ricky H|2022 GMC 1500 Sierra
Confirmed Service Customer
7/9/2025
Great service in an out tire rotation an oil change less than a hour all fluids checked An topped off. Not many places will or can do that.
7/9/2025
Hi Ricky, Thank you for choosing Jim Keras Buick GMC to service with and for taking the time to provide us with feedback. It's great to hear that everything was done quickly and to your satisfaction. We hope to be of service to you again in the future. Take care!
BARTLETT, TN
Johnny T|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2025
I just love Mr Joey... He is patient and attentive.
7/9/2025
Hi Johnny, Thank you for your feedback after servicing with Jim Keras Buick GMC! It's great to hear that Joey takes such great care of you during your visits and we hope to do so for many years to come. If there's anything we can do to improve your experience, please don't hesitate to reach out. Thanks again and have a great day!
MEMPHIS, TN
David C|2023 Buick Enclave
Confirmed Service Customer
7/9/2025
The service I received, I suppose was what I asked for to be done. However when my car was returned to me, there was an Oil Filter laying between the passenger seat and door. Not so good of a feeling it knowing whether it was from my car, someone else’s car.. did mine even really get changed etc. Mechanics should stop, slow down, and pay attention to what they are doing !
7/11/2025
Hi David, Thank you for taking the time to provide us with feedback after your recent service visit to Jim Keras Buick GMC. We sincerely apologize for that uneasy feeling you were left with after this situation. I want to assure you that your advisor, Justin, made sure your services were performed properly before you left. We hope you will give us another chance in the future to turn this experience around. Thank you for your time and we hope you have a wonderful weekend!
MEMPHIS, TN
Lenita P|2018 Buick Encore
Confirmed Service Customer
7/10/2025
Nothing was a surprise. I was made aware of the problem that needed to be fixed. I was told how long the wait would be, and how much it would cost to fix the problem. Nothing was done without my consent .
7/11/2025
Hi Lenita, Thank you for taking the time to tell us about your recent service experience here at Jim Keras Buick GMC. We are so happy to hear such positive feedback. We hope to be of service to you again in the future. Thank you again and we hope you have a wonderful weekend!
MEMPHIS, TN
Keshia L|2025 Buick Envista
Confirmed Sales Customer
7/14/2025
Brett helped me tremendously and got me in and out in a short amount of time!
BRETT SAWYER
7/15/2025
We're so glad to hear that Brett was able to help you quickly and efficiently. That's exactly the kind of experience we strive to provide. We hope you're loving your new 2025 Buick Envista!
ARLINGTON, TN
Mary C|2025 Buick Envista
Confirmed Sales Customer
7/14/2025
Great salesman, answered all all my questions , very knowledgeable, and main goal was customer satisfaction.
MAURICE ALEXANDER
7/15/2025
We're thrilled to hear that Maurice took great care of you and made your satisfaction his top priority. We appreciate your kind words and hope you’re loving your new 2025 Buick Envista! If you ever need anything, we’re just a call or a visit away.
BROWNSVILLE, TN
Crista H|2025 Buick Envista
Confirmed Sales Customer
7/16/2025
10/10 experience with Brett and Jim Keras. It was smooth and informative. I will be recommending Keras to everyone.
BRETT SAWYER
7/17/2025
We’re so glad Brett and the team delivered a 10/10 experience. It means a lot to know you found the process smooth and informative. Enjoy your new 2025 Buick Envista, and thank you for recommending us.
COLLIERVILLE, TN
Bridget T|2025 Buick Envista
Confirmed Sales Customer
7/17/2025
Picked my vehicle online and done an online application, they were very prompt and was there every step of the way !
DARRELL BAKER
7/17/2025
We're so glad to hear the online process was smooth and that Darrell was right there with you every step of the way. Enjoy your new 2025 Buick Envista. If you need anything down the road, we’re just a call away.
HAYTI, MO
Cynthia J|2025 GMC Yukon
Confirmed Sales Customer
7/18/2025
Sorry for the delayed response. Just been busy with work. I’m thrilled with my new purchase(until the notes start-LOL). Brett was amazing to work with. He was referred to me by Laura that used to work there with him. He is very knowledgeable, nice and not a typical pushy “car salesman”. He made the buying experience pleasant. Hopefully all the bugs are in fact worked out of the 2025 6.2L motors.
BRETT SAWYER
7/18/2025
We’re so glad to hear you're thrilled with your new Yukon. Brett truly is a gem, and we’re happy he made your buying experience smooth and enjoyable. Enjoy the ride, and don’t hesitate to reach out if you ever need anything down the road.
HERNANDO, MS
Lytania B|2024 Buick Envista
Confirmed Service Customer
7/18/2025
Excellent service from beginning to end. Explained everything and cost prior completing the service.
7/18/2025
We’re so glad to hear you had an excellent experience from start to finish. Joey always strives to keep our customers informed and comfortable throughout the service process. We appreciate your kind words and your trust in us!
MEMPHIS, TN
Ashley C|2026 GMC Terrain
Confirmed Sales Customer
7/20/2025
Brett was awesome! Very knowledgeable about the terrain and the features!! He was very polite and professional! Excellent route picked for the test drive. Experience was a 10/10. He even mailed a handwritten letter of thanks. He still answers my calls when I have questions and even made me more than welcome to stop by and have him assist me further with thy features.
BRETT SAWYER
7/22/2025
We’re thrilled to hear that Brett provided a 10/10 experience from start to finish. His product knowledge, professionalism, and personal touches truly make a difference. We’re so glad you’re enjoying your new 2026 GMC Terrain.
COLLIERVILLE, TN
Kierra A|2025 Buick Encore GX
Confirmed Sales Customer
7/21/2025
It was great! Dean was very attentive & polite. He definitely did his job and did it well. I wasn't able to get exactly what I wanted but he made sure I got something similar & equally amazing. Thank you to the whole staff! Y'all were wonderful.
DEAN NICHOPOULOS
7/22/2025
We’re so glad to hear that Dean took great care of you and helped find a vehicle that you’re happy with. Even when the exact match isn’t available, we love hearing that our team went above and beyond to deliver an equally amazing option. Enjoy your new 2025 Buick Encore GX!
OLIVE BRANCH, MS
Ronda B|2017 Buick LaCrosse
Confirmed Service Customer
7/8/2025
Service was quick. My rep, Joey, was efficient and friendly. Waiting room is always comfortable and clean.
7/8/2025
Hi Ronda, Thank you for taking the time to leave a review after your recent visit with Joey at Jim Keras Buick GMC's service department. It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else please feel free to give us a call or stop by. Have an awesome day!
MEMPHIS, TN
Pearl J|2001 GMC Sonoma
Confirmed Service Customer
7/9/2025
The family a discount.
7/9/2025
Hi Pearl, Thank you for choosing Jim Keras Buick GMC to service with and for taking the time to provide us with this five star review. We sincerely value your business and look forward to your next visit!
MEMPHIS, TN
Gary J|2022 GMC Yukon
Confirmed Service Customer
7/14/2025
I appreciate the service I receive for my vehicle the work and the service were great.
7/15/2025
We truly appreciate your kind words and are glad to hear that both the service and the work on your Yukon met your expectations. Vince and the team were happy to assist, and we look forward to taking care of you and your vehicle again in the future.
MEMPHIS, TN
Nicolas B|2025 GMC Sierra 1500
Confirmed Sales Customer
7/16/2025
Good experiences
CRISTIAN OROZCO CIRO
7/17/2025
We’re thrilled to hear you had a good experience with Cristian and the team. Congratulations on your new 2025 GMC Sierra 1500! We appreciate your business and look forward to serving you again in the future.
RIPLEY, TN
Frazer W|2023 GMC Sierra 1500
Confirmed Service Customer
7/18/2025
Excellent customer service
7/22/2025
We’re glad to hear you received excellent customer service from Dedric and the team. We appreciate your trust in us and look forward to serving you again in the future!
MEMPHIS, TN
William P|2025 Buick Envista
Confirmed Sales Customer
7/28/2025
Was quick ,efficient and easy to do business with.
BRETT SAWYER
7/28/2025
We’re glad to hear your experience was quick, efficient, and easy, just the way car buying should be. Brett appreciates the kind words, and we’re grateful you chose us for your new 2025 Buick Envista. Enjoy the ride!
OAKLAND, TN
Joseph H|2025 GMC Yukon
Confirmed Sales Customer
7/28/2025
I had a wonderful experience. Everyone was very professional and respectful. Brett was amazing and very knowledgeable.
BRETT SAWYER
7/31/2025
We’re thrilled to hear you had a wonderful experience and that Brett provided knowledgeable and professional service throughout the process. We truly appreciate your kind words and are grateful you chose us for your new Yukon. Enjoy the ride!
COLLIERVILLE, TN
Garfield H|2019 Chevrolet Impala
Confirmed Service Customer
7/30/2025
Mr Joey took care of me on a timely manner. That's why I like dealing with him
7/31/2025
We’re glad to hear Joey took great care of you in a timely manner. We appreciate your continued trust in him and look forward to serving you again!
MEMPHIS, TN
James F|2024 Buick Envision
Confirmed Sales Customer
8/1/2025
I’m a current customer, and I bought several vehicles from this dealership and I have always been treated fairly well
BRETT SAWYER
8/5/2025
We truly appreciate your continued loyalty and are honored to have earned your trust over the years. We're glad to hear you've consistently been treated well, and Brett and the team were happy to assist with your most recent purchase. Enjoy your new Envision!
MUNFORD, TN
Leslie P|2025 Buick Envista
Confirmed Sales Customer
8/1/2025
Our experience was extremely positive. Everyone was helpful and patient throughout the process.
DAVID EAST
8/5/2025
We're so glad to hear your experience was extremely positive and that David and the team were helpful and patient throughout the process. We appreciate your business and hope you’re loving your new Envista!
BARTLETT, TN
Linda W|2020 Buick Encore GX
Confirmed Service Customer
8/4/2025
When you buy something expensive, you like to have something to show for it. I can't say, here, look under my car and admire my $800 car part! I was hoping a little WD 40 would take care of it. Thank you for fixing it so it wouldn't beep telling me to put it in park! Crazy! It was I park!
8/5/2025
We’re glad we could get that pesky “put it in park” alert taken care of for you. Joey and the team appreciate your patience, your sense of humor, and your continued trust in us!
MEMPHIS, TN
Weltha H|2014 Buick Enclave
Confirmed Service Customer
8/9/2025
Friendly helpful staff
8/11/2025
We’re glad to hear you found our staff friendly and helpful. We appreciate your business and look forward to assisting you again in the future.
MEMPHIS, TN
Steven S|2024 Buick Envista
Confirmed Service Customer
8/10/2025
Stop trying to force people to pay for things they can't afford or dont have to pay for.
8/11/2025
Thank you for sharing your feedback. We're sorry to hear about your concerns. Our service manager has been made aware of your comments.
DRUMMONDS, TN
Sundry R|2019 Buick Encore
Confirmed Service Customer
8/10/2025
Fast service
8/13/2025
We’re glad to hear you received fast service. We appreciate your business and look forward to seeing you again.
MEMPHIS, TN
Latricia B|2012 Buick Verano
Confirmed Service Customer
8/11/2025
I was able to schedule my appointment for the date requested without any issues. Staff was courteous and shared detailed information about my vehicle. My car was ready in no time!
8/11/2025
We’re glad we could get your appointment scheduled easily and have your vehicle ready quickly. We appreciate your kind words about Justin and our team, and we look forward to seeing you again.
MEMPHIS, TN
Nancy S|2025 Buick Encore GX
Confirmed Sales Customer
8/12/2025
It was good
BRETT SAWYER
8/12/2025
We’re glad to hear you had a good experience with us. Thank you for choosing our team, and we hope you’re enjoying your new Encore GX!
MEMPHIS, TN
Sharleda D|2025 Buick Envista
Confirmed Sales Customer
8/12/2025
Mr. Alexander was very attentive of what I was shopping for. He was patience and knowledgeable of Buick products. I was so satisfied that I referred 2 people to visit Jim Keras Buick and ask for him, simply because he gives great service.
MAURICE ALEXANDER
8/12/2025
We’re happy to hear you had such a great experience and that we could assist in finding exactly what you were looking for. It means a lot to know you were satisfied enough to refer others. Thank you for your trust and confidence in us.
MEMPHIS, TN
Russhelle S|2025 Buick Envista
Confirmed Service Customer
7/24/2025
Quick courteous and friendly
7/25/2025
We're so glad to hear your visit was quick, courteous, and friendly - just the way it should be. Dedric and the team appreciate your kind words, and we look forward to seeing you again!
MEMPHIS, TN
Evon R|2025 Buick Envista
Confirmed Sales Customer
7/31/2025
Great experience Maurice my salesman was great….and he made sure I got exactly what I wanted . Thanks Jim Keras
RIPLEY, TN
Xavier S|2025 Buick Encore GX
Confirmed Sales Customer
8/5/2025
Super Fast Super Friendly Super Team
BRETT SAWYER
8/5/2025
We’re thrilled to hear your experience was super fast, super friendly, and delivered by a super team! Brett and the crew appreciate your kind words, and we’re grateful you chose us for your new Encore GX. Enjoy the ride!
MEMPHIS, TN
Gregory R|2020 GMC 1500 Sierra
Confirmed Service Customer
8/9/2025
Very nice. and they answer all my question concerning my vehicle
8/11/2025
Thank you for your kind words. We’re glad Justin was able to answer all your questions and provide a helpful, friendly experience. We appreciate your business!
HORN LAKE, MS
Henry L|2017 GMC Canyon
Confirmed Service Customer
8/14/2025
I scheduled my service for 11:30 am and I walked in a few minutes before the scheduled time. My vehicle was accepted and my service, advisor asked me are you staying or leaving the vehicle. said, staying! He said we will get it out as soon as possible. Within a short period of time, my service advisor was calling me to accept my vehicle. I am completely satisfied with the service.
8/15/2025
We’re glad your visit was smooth and efficient. It’s great to know your vehicle was taken in right away and completed promptly. We appreciate the feedback and look forward to serving you again!
MEMPHIS, TN
Dorothy S|2025 Buick Envision
Confirmed Sales Customer
8/15/2025
THE SERVICE IS ALWAYS EXCELLENT, THANKS BRETT FOR THE OVERVIEW AND KNOWLEDGE AND THANK YOU SO MUCH BRIAN FOR YOUR STELLER EXPERIENCE AND SERVICE AS ALWAYS YOU ROCK!!!!!!!!!
BRETT SAWYER
8/19/2025
We’re thrilled to hear your service is always excellent and that Brett’s knowledge and Brian’s consistent dedication made such a strong impression. We truly appreciate your loyalty and look forward to continuing to provide you with the stellar experience you’ve come to expect!
CORDOVA, TN
Robert A|2016 GMC 1500 Sierra
Confirmed Service Customer
8/15/2025
Had no problem
8/19/2025
We’re glad to hear everything went smoothly with your Sierra’s service. We appreciate your business and look forward to helping you again whenever you need us.
ATOKA, TN
Karia N|2025 GMC Terrain
Confirmed Service Customer
8/16/2025
I initially had a bad experience with one of the service advisors but as soon as I told the secretary what happened, I found out later that Jim Keras made it right and apologized for the incident and I can confidently say that I will be back.
8/19/2025
We’re sorry to hear that things didn’t start off well, but we’re glad our team was able to make it right and earn back your confidence. Your feedback is very important to us, and we look forward to welcoming you back for future visits!
MILLINGTON, TN
Robert D|2020 Chevrolet Suburban
Confirmed Service Customer
8/13/2025
Excellent and friendly service.
8/13/2025
We’re happy to hear the service was both excellent and friendly. That’s exactly the kind of experience we aim to provide every visit.
MILLINGTON, TN
Anthony V|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
8/13/2025
Easy. Made Appointment on line. Dropped truck off and it was completed in about an hour Great Experience
8/13/2025
We’re glad the online appointment process was smooth and convenient. It’s great to hear the work was completed quickly and that the experience was excellent from start to finish.
MEMPHIS, TN
Marlo R|2020 GMC Canyon
Confirmed Service Customer
8/14/2025
The sales person Joey, was very helpful and friendly.
8/14/2025
We’re glad Joey was able to help and make your visit a friendly one. We appreciate you choosing us.
MEMPHIS, TN
Jeffrey R|2025 GMC Yukon
Confirmed Sales Customer
8/18/2025
Brett was so professional and his attention to detail was extraordinary. They really care about the customer there
BRETT SAWYER
8/19/2025
We’re thrilled to hear Brett’s professionalism and attention to detail made your experience stand out. We truly care about our customers, and it’s wonderful to know that came through. Congratulations on your new Yukon.
MEMPHIS, TN
Janet O|2025 Buick Enclave
Confirmed Sales Customer
8/18/2025
Amazing Experience! I had no idea what I wanted and my sales rep (Tamela Jordan) walked me through everything and when I had my mind made up on what I wanted, she did everything possible to help me get it
TAMELA JORDAN
8/19/2025
We’re thrilled to hear that your experience was amazing and that our team took the time to guide you through the process until you found exactly what you wanted. We’re glad we could help make it happen and truly appreciate you choosing us. Congratulations on your new Enclave, and we look forward to being here for you in the future!
MEMPHIS, TN
Marilyn K|2011 Buick Lucerne
Confirmed Service Customer
8/20/2025
I had a very unique problem with the drain to the condensation from the A/C being stopped up. Mr. Vince knew exactly what it was and had Mr. Mark take over. He took all of the carpet out, dried them, dried up the floor under the carpet and of course unstopped the drain. When dried, he put all of the carpet back in place and laid the $2.03 in coins that he found on the carpet for me. Mr. Mike also checked on the process being done. Also, had the oil changed and tires rotated. This Service Dept. is the very BEST anywhere.
8/26/2025
We’re so glad to hear that the team was able to take care of your A/C condensation issue so thoroughly. It’s great that everything from removing and drying the carpets to restoring them — and even saving the coins — was handled with care. We’re proud to know their efforts made such a positive impression, and we truly appreciate your trust in us.
MEMPHIS, TN
Shontav W|2025 Buick Envista
Confirmed Sales Customer
8/21/2025
Brett was extremely helpful and attentive.
BRETT SAWYER
8/26/2025
We’re so glad to hear your experience was such a positive one. It’s wonderful to know you felt supported and well taken care of throughout the process. Congratulations on your new Buick Envista — we hope you enjoy every mile!
MEMPHIS, TN
Lawrence W|2012 GMC Terrain
Confirmed Service Customer
8/18/2025
Really expensive for what was done, they did a great job. When I got SUV back it stated I needed an oil change wish they had changed it so I won't have to go back to receive it.
8/19/2025
We’re glad to hear that the work was done well, though we're sorry you felt the cost was high and that the oil change wasn’t completed at the same time. We appreciate your business and hope to make your next experience smoother.
MEMPHIS, TN
Irma H|2024 GMC Sierra 1500
Confirmed Service Customer
8/20/2025
It's was nice to get in and get out quick.
8/26/2025
We’re glad to know your visit went smoothly and that the service was quick and efficient. Getting in and out without delay makes a big difference, and we appreciate you sharing your experience with us. We look forward to helping you again next time!
MEMPHIS, TN
Gloria C|2017 Buick LaCrosse
Confirmed Service Customer
8/22/2025
Great work, and good customer services
8/26/2025
We’re so glad to hear you were happy with both the quality of the work and the customer service you received. We truly appreciate your feedback and look forward to assisting you again with your LaCrosse in the future!
MEMPHIS, TN
Ingrid B|2007 GMC Envoy
Confirmed Service Customer
8/23/2025
Customer Service
8/26/2025
We’re glad to know you had a positive customer service experience with us. We appreciate you trusting us with your Envoy and look forward to continuing to provide you with excellent service on your future visits.
MEMPHIS, TN
Heather G|2025 Buick Envista
Confirmed Sales Customer
8/25/2025
Brett was so attentive and didn’t settle till we had what we wanted!
BRETT SAWYER
8/26/2025
We’re so glad to hear your experience was a positive one. It means a lot knowing Brett stayed attentive and worked hard until you had exactly what you wanted. Congratulations on your new Envista, and we truly appreciate you choosing us!
MUNFORD, TN
Barbara J|2022 Buick Envision
Confirmed Service Customer
9/1/2025
I had my vehicle serviced recently, that included oil change, fuel/air carbon cleaning, transmission fluid exchange service & other things that the 45,000 mile service required! I noticed there is some fluid leaking from the front driver side! I did NOT have any leaking fluids prior to the visit!
9/3/2025
Thank you for letting us know. We’re very sorry to hear that you noticed a fluid leak after your recent 45,000-mile service. Since you did not have any leaking issues before the visit, we absolutely want to check this right away. Please bring the vehicle back at your earliest convenience so our service team can inspect the source of the leak and make it right. Your satisfaction and peace of mind are very important to us, and we’ll do everything we can to resolve this quickly.
MEMPHIS, TN
Mohammad H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/3/2025
Everything was vary good service
BRETT SAWYER
9/3/2025
Thank you for your kind words! We’re glad to hear your sales experience went very well. Enjoy your new Sierra 2500 HD, and we look forward to helping you again in the future!
BARTLETT, TN
Gustavo B|2024 GMC Canyon
Confirmed Service Customer
8/22/2025
All good 👍
8/26/2025
We’re glad to hear everything went well with your Canyon’s service. We appreciate your trust in us and look forward to seeing you again for future visits!
MEMPHIS, TN
Ashley S|2025 GMC Yukon XL
Confirmed Sales Customer
8/25/2025
Great and knowledgeable.
BRETT SAWYER
8/26/2025
We’re so glad to hear your experience was great and that the team made everything clear and easy. Enjoy your new Yukon XL, and we truly appreciate your trust in us.
JONESBORO, AR
Richard R|2019 Buick Enclave
Confirmed Service Customer
9/1/2025
Easy appointment when I wanted it. Vince remembered me and took over to get what was needed and get me on my way as quickly as possible.
9/3/2025
Thank you for sharing this great feedback! We’re glad scheduling was easy and that we could get you in at a time that worked best for you. We truly appreciate your trust and look forward to continuing to provide you with smooth, timely service in the future.
MEMPHIS, TN
Bryan H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/8/2025
This rating is not for the work the service department did, they did a good job. The rating is for the sensor that failed a month after we got the vehicle, it was talked about the pre-inspection process and how thorough it was. I would think that should of been caught. When the service department called me to tell me that this part wasn't covered by the warranty(of course it wasn't). He said he was going to check with the used car manager about having to pay it since we just got it and I felt it should of been caught in the pre-inspection. There was no follow up from that and my contact info was written down wrong causing a day delay in response also.
9/9/2025
We truly appreciate you bringing this to our attention so we can address it with our team and prevent this from happening again. Your trust is important to us.
NESBIT, MS
Kimberly C|2016 GMC Acadia
Confirmed Service Customer
9/8/2025
👏🏼👏🏼👏🏼 quick diagnosis and my car was ready to go the next day way to go Jeremy the technician that worked on my car.
9/9/2025
We’re so glad Jeremy was able to quickly diagnose and repair your Acadia to get you back on the road the very next day. We look forward to serving you again!
MARION, AR
Catrina C|2024 GMC Terrain
Confirmed Service Customer
9/10/2025
I’m appointment was set for 12:00 pm but I got a call from Justin explaining he would take me before my scheduled appointment everything worked out for me because I had other errands to run that day
9/11/2025
We’re so glad Justin was able to get you in earlier than scheduled and help make your day a little easier. We truly appreciate your kind words and look forward to serving you again with your Terrain!
MEMPHIS, TN
Devin D|2024 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
I didnt receive the little reminder sticker in the windshield this time. Call me old school but it's really nice to have
9/11/2025
We’re glad to hear your service went well, but we apologize that the reminder sticker wasn’t placed on your windshield this time. We completely understand how helpful that small detail can be, and we’ll make sure our team pays closer attention moving forward. We appreciate you bringing this to our attention!
MEMPHIS, TN
Latonya T|2023 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
We asked for paperwork on the tire monitor problem and the guy at front desk was very rude, but he’s not rude to other race….. We spend our money like everyone else….Thanks
9/11/2025
Thank you for sharing your experience with us. We want to sincerely apologize for the way you were treated when you asked about the paperwork. No customer should ever feel disrespected or treated differently. We take concerns like this extremely seriously and will be addressing it with our team right away.
MEMPHIS, TN
Jim S|2022 GMC Terrain
Confirmed Service Customer
9/11/2025
My experience at GM dealership was very good. Obtaining an appoint was great timing for me and the service rendered was necessary for the maintenance and well-being of my vehicle. I would like to thank the technicians for their care.
9/11/2025
We’re so glad to hear your service experience went smoothly and that the timing worked out perfectly for you. We look forward to serving you again!
MEMPHIS, TN
David G|2023 Chevrolet Traverse
Confirmed Service Customer
9/15/2025
Justin was my service writer He was very nice, courteous and knowledgeable! it was easy making an appointment and when service was finished he gave me a call. Thanks
9/16/2025
We’re so glad to hear Justin made your service experience easy and kept you informed from start to finish. We appreciate your kind words and look forward to helping with your Traverse again in the future!
MEMPHIS, TN
Rhonda S|2017 Buick Envision
Confirmed Service Customer
9/17/2025
Quick and reasonable price, very satisfied
9/18/2025
We’re so glad to hear your service was quick, fairly priced, and left you very satisfied. Dedric and the team will appreciate your kind words. We look forward to serving you again with your Envision!
MEMPHIS, TN
Joseph I|2022 Chevrolet Tahoe
Confirmed Service Customer
9/17/2025
Outstanding, Service Advisor Shawn Owens was professional, knowledgeable and answered all of my questions without any hesitation.
9/18/2025
We’re so glad to hear we provided outstanding service with professionalism, knowledge, and clear answers to all your questions. We truly appreciate your feedback and look forward to serving you again with your Tahoe!
MEMPHIS, TN
Edna A|2025 Buick Enclave
Confirmed Service Customer
9/17/2025
Excelente customer service and the wait time was short , they were all very nice
9/18/2025
We’re so glad to hear you received excellent customer service, had a short wait time, and found everyone to be so nice. We look forward to serving you again with your Enclave!
Byhalia, MS
Lytania B|2024 Buick Envista
Confirmed Service Customer
9/19/2025
Mr. Shaun was very professional and ensured that my claim was completed with the vendor. The ABS brake light was on when I got in the car and Mr. Shaun immediately addressed it and followed up to make sure that no other issues occurred.
9/19/2025
We’re so glad to hear we handled your claim professionally and quickly addressed the ABS light to ensure everything was taken care of. We truly appreciate your feedback and look forward to serving you again with your Envista!
MEMPHIS, TN
Dennis D|2024 GMC Canyon
Confirmed Service Customer
9/19/2025
Shaun did a great job. He helped with a concern I had and got my truck in earlier than I expected and back out in good time. Shaun had a positive attitude and was willing help in any way if needed.
9/22/2025
We appreciate your kind words and look forward to serving you again!
MEDINA, TN
Monica T|2025 Buick Envista
Confirmed Service Customer
9/26/2025
Everything went well I enjoyed the customer service.
9/26/2025
We’re so glad everything went well and that you enjoyed the customer service during your Envista visit. We appreciate your kind words and look forward to serving you again!
MEMPHIS, TN
Matthew M|2024 Buick Encore GX
Confirmed Service Customer
9/26/2025
Mr. Justin was great!! I showed up early and he still got it done. The wait wasn't long at all
9/26/2025
We’re so glad to hear Justin took great care of you, got your Encore GX serviced even earlier than scheduled, and kept the wait time short. We truly appreciate your kind words and look forward to serving you again!
MARION, AR
Dorothy J|2017 GMC Terrain
Confirmed Service Customer
9/26/2025
Shaun was very nice and helpful Thanks 👍
9/26/2025
We’re so glad to hear Shaun was kind and helpful during your visit. We truly appreciate your feedback and look forward to serving you again with your Terrain!
MEMPHIS, TN
Jonathan W|2024 GMC Terrain
Confirmed Service Customer
9/28/2025
It is always a pleasant experience having service done at Jim Keras. The staff are so nice and courteous and the waiting area is very comfortable.
9/29/2025
We’re so glad to hear every service visit is a pleasant experience and that our team’s courtesy and the comfortable waiting area make a difference. We truly appreciate your kind words and look forward to serving you again with your Terrain!
HORN LAKE, MS
Matthew O|2025 Buick Envista
Confirmed Sales Customer
9/28/2025
Excellent car buying experience. Gene and Buddy were great to work with.
GENE WRIGHT
9/29/2025
We’re so glad to hear your car-buying experience was excellent and that Gene and Buddy took great care of you. Congratulations on your new 2025 Buick Envista, and we truly appreciate you choosing us!
BARTLETT, TN
Venita L|2019 Chevrolet Sonic
Confirmed Service Customer
9/29/2025
My car was kept for 3 days. No car loaner. I missed making money and I had to pay them 223.00. I still drive off with a messed up car. I couldn't afford to get it fixed.
9/30/2025
Thank you for sharing your experience. We're sorry for the inconvenience of being without your car for several days while we diagnosed the issues with your vehicle. Please know we understand that unexpected repair costs can be difficult, and we’ll be here whenever you’re ready to move ahead with the work.
CORDOVA, TN
Chuck L|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/8/2025
I had a great experience from start to finish. Both my salesman and sales manager went above and beyond to make me happy
DEAN NICHOPOULOS
10/9/2025
We’re thrilled to hear you had a great experience from start to finish. Dean and the team will be so glad to know they went above and beyond to make your purchase a happy one. Enjoy your new Sierra 2500 HD!
PIPERTON, TN
Michael C|2024 Buick Envista
Confirmed Service Customer
10/8/2025
They were very courteous and repair was done incredibly quickly
10/9/2025
We’re glad to hear Vince and the team provided courteous service and completed your repair so quickly. We appreciate your trust and look forward to helping with your Envista again!
MEMPHIS, TN
Jo S|2025 Buick Envista
Confirmed Service Customer
10/10/2025
While the service center has been great and the associate I’ve worked with. My complaint is that I shouldn’t even be having to use them this soon after purchasing a new vehicle. I’ve had to come in twice since my purchase just a month ago
10/14/2025
We completely understand how frustrating it can be to have to return for service so soon after purchasing a new vehicle. While we’re glad to hear our team took good care of you, we’d like to help ensure your Envista continues to perform as it should. Please don’t hesitate to reach out directly if any additional concerns come up.
LEPANTO, AR
Tammy B|2013 Buick Encore
Confirmed Service Customer
10/13/2025
Vince was great to work with, very helpful and apologetic when it took longer than I was initially told. So far my Encore is working g great after the coolant system repairs.
10/14/2025
We’re happy to hear Vince took great care of you and kept you informed throughout the process. We appreciate your patience while the repairs were completed and are glad to know your Encore is running great again!
MILLINGTON, TN
Jodi S|2025 Buick Envista
Confirmed Sales Customer
10/13/2025
We had an excellent experience at Jim Keras Buick GMC. They went above and beyond to give us the best deal and everyone was friendly and easy to work with. I highly recommend our sales person, Brett Sawyer. There was one issue that came up regarding a GM incentive and management really surprised me by giving us the discount even though the system wouldn’t apply it. This saved me the time and hassle of contacting GM and trying to sort it out afterward. Seldom do I find companies willing to do this so I was very impressed with Jim Keras Buick regarding this issue. Five stars for sure and I’ll recommend their dealership to everyone I know.
BRETT SAWYER
10/14/2025
We’re thrilled to hear about your excellent experience and that Brett and the team went above and beyond to make things right. That’s exactly how we believe business should be done. We appreciate your trust and your kind words about our commitment to fairness and customer care. Enjoy your new Buick Envista.
ARLINGTON, TN
Helen F|2018 Buick Encore
Confirmed Service Customer
10/14/2025
Came in for a oil change and had a horrible experience with Jim Keras GMC on Covington Pike😡
10/14/2025
We’re very sorry to hear that your visit didn’t meet expectations. That’s not the experience we want anyone to have with us. Our service manager has been made aware of your comments. We truly appreciate your feedback and the chance to improve.
MEMPHIS, TN
Jerry B|2015 Buick Enclave
Confirmed Service Customer
10/15/2025
Fast
10/16/2025
We're glad to hear your service visit was fast. We look forward to serving you again.
BARTLETT, TN
Monica T|2025 Buick Envista
Confirmed Sales Customer
9/11/2025
My salesman Bett Sawyer where awesome
BRETT SAWYER
9/15/2025
We’re thrilled to hear Brett was awesome and made your purchase a great experience. Congratulations on your new 2025 Envista, and we truly appreciate you choosing us!
MEMPHIS, TN
Stephen C|2025 GMC Acadia
Confirmed Service Customer
9/27/2025
In & out in good time, excellent service
9/29/2025
We’re glad to hear your Acadia service was quick and handled with excellent care. We look forward to serving you again!
MASON, TN
Michael S|2025 GMC Yukon XL
Confirmed Sales Customer
9/27/2025
My experience from inquiring about the vehicle over the internet to my interaction with your Salesman Brett Sawyer was a great experience. My wife and I both felt Brett was genuine and we most appreciated that. Brett knew the vehicle and he was there helping us at every step with all our questions. But the experience did not stop there. Your Finance Staff was great and courteous. Thank You Bethany and Buddy. There is a reason why Brett has plaques and awards at his desk. He deserves them. Thank You Brett for making our purchasing experience a Great One. Michael and Daphne.
BRETT SAWYER
9/29/2025
We’re thrilled to hear your entire experience was such a great one. Brett’s knowledge, genuine care, and dedication truly shine through, and we’re glad you felt supported every step of the way. Congratulations on your new Yukon XL, and thank you for trusting us with such an important purchase!
BRANDON, MS
Chuck L|2026 GMC Sierra 2500 HD
Confirmed Service Customer
10/9/2025
Good experience
10/14/2025
We’re glad to hear you had a good experience and appreciate you choosing us for your Sierra’s service. We look forward to helping you again next time!
PIPERTON, TN
Lawrence D|2025 GMC Acadia
Confirmed Sales Customer
10/13/2025
Was good with the exception of having to jump through hoops to get the vehicle based on a pre-approval from my credit union and requiring a tracking number of the check being sent.
DARRELL BAKER
10/14/2025
thank you for your honest feedback and for choosing to work with us. We’re glad to hear most of your experience went well, and we appreciate your patience with the financing process. Sometimes credit union procedures can add a few extra steps, but we do our best to make it as smooth as possible. Enjoy your new Acadia!
CORDOVA, TN
Bonita L|2026 Buick Encore GX
Confirmed Sales Customer
10/19/2025
Tanner and Scott were very detailed and helpful, which made my overall decision to purchase a vehicle at this dealership much easier. They made the buying process seamless.
TANNER STEWART
10/23/2025
We’re thrilled to hear that Tanner and Scott made your car-buying experience so detailed, helpful, and seamless. Congratulations on your new 2026 Buick Encore GX!
MEMPHIS, TN
Jess B|2019 GMC Acadia
Confirmed Service Customer
10/20/2025
Justin Matthews, took great care of us. All the associates were smiling, friendly, and helpful. The service was quick and thorough. I felt very confident in what they did.
10/23/2025
We’re so glad to hear that Justin and our team provided friendly, thorough, and efficient service. It’s wonderful to know you felt confident in the care your vehicle received. We appreciate your business and look forward to seeing you again.
WEST MEMPHIS, AR
Steven R|2025 GMC Sierra 1500
Confirmed Sales Customer
10/15/2025
I am very happy with my GMC Sierra purchase. Our salesperson Denzel was very helpful throughout the process and would definitely recommend that you contact him if you need a vehicle..
DENZEL BRUJAN
10/16/2025
We’re thrilled to hear that you’re enjoying your new 2025 GMC Sierra and that Denzel provided such helpful service throughout the process. We truly appreciate your recommendation and your business.
MEMPHIS, TN
Sherri J|2025 Buick Envista
Confirmed Sales Customer
10/16/2025
Everyone was nice and straight to the point (what I like)! Gene Wright was excellent and the finance manager was on point. They made the process easy and fast (what I like. I was pleased with the outcome!
GENE WRIGHT
10/16/2025
We’re happy to hear that Gene and our finance team made the process easy, fast, and straightforward — just the way you like it! Enjoy your new 2025 Buick Envista, and thank you for choosing us!
MEMPHIS, TN
Ervella D|2022 Buick Envision
Confirmed Service Customer
10/17/2025
Customer Service was great
10/17/2025
We’re so glad to hear you received great customer service from Justin and our team. We appreciate your business and look forward to seeing you again.
MEMPHIS, TN
Robbie C|2026 GMC Terrain
Confirmed Sales Customer
10/20/2025
Very attentive
SERGIO MARTINEZ
10/23/2025
We’re glad to hear that Sergio was so attentive and made your experience a great one. We truly appreciate your business and hope you’re enjoying your new 2026 GMC Terrain.
NEWBERN, TN
Bruce E|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/20/2025
It was very very nice Mr. Vince Ramirez was on it he took good care of us.
10/23/2025
We’re so glad to hear that Vince took great care of you and made your visit such a positive experience. We appreciate your business.
MEMPHIS, TN
Kent N|2026 GMC Yukon
Confirmed Sales Customer
10/22/2025
Brett Sawyer was quick, efficient and knowledgeable during our visit.
BRETT SAWYER
10/23/2025
We’re glad to hear that Brett provided quick, efficient, and knowledgeable service during your visit. Congratulations on your new 2026 GMC Yukon.
CORDOVA, TN
Fatrice B|2025 Buick Envista
Confirmed Sales Customer
10/22/2025
This was the best and smoothest car buying experience with the friendliest staff encounters I have EVER experienced…in this city! From the moment I was approached (from the parking lot of the passenger car door!!) by Mr. Maurice Alexander, I felt heard, valued, appreciated and noticed. My concerns were addressed and concerns that i didn’t even know of were addressed. 😳 It was just a smooth process from beginning to end. I cant say enough. Even my Finance Manager was Fantastic!! I will be sure to send anyone I want to endure Great Service to My Dealership! 💛 (Seriously, cant Thank You guys enough!)
MAURICE ALEXANDER
10/23/2025
We’re thrilled to hear that Maurice and our entire team made your car-buying experience the best and smoothest you’ve ever had. It means so much to know you felt heard, valued, and appreciated throughout the process. Enjoy your new 2025 Buick Envista.
MEMPHIS, TN
Heather G|2025 Buick Envista
Confirmed Service Customer
10/21/2025
Kevin made sure my car was ready at the time I told him I was returning. Very warm and inviting greeting.
10/23/2025
We’re happy to hear that our team provided such a warm, welcoming experience and made sure your vehicle was ready right on time. We appreciate your kind words and look forward to serving you again.
MUNFORD, TN
James K|2025 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
No complaints at all everything ran smooth
DEAN NICHOPOULOS
10/27/2025
We’re happy to hear that everything went smoothly and that Dean made your experience a great one. Congratulations on your new 2025 GMC Sierra 1500!
EADS, TN
Denistress L|2018 Buick Encore
Confirmed Service Customer
10/27/2025
Great customer service 👏
10/27/2025
We’re so glad to hear you received great customer service from our team. We truly appreciate your kind words and look forward to seeing you again.
MEMPHIS, TN
Kenneth W|2008 GMC Sierra
Confirmed Service Customer
10/27/2025
Courteous,clean, good service Thank you
10/27/2025
We’re glad to hear you received courteous, clean, and quality service from our team. We truly appreciate your business and look forward to serving you again.
MEMPHIS, TN
David E|2021 GMC Yukon XL
Confirmed Service Customer
10/29/2025
Vince was great to work with!
10/30/2025
We’re glad to hear that Vince made your service experience such a great one. We appreciate your business and look forward to seeing you again.
MEMPHIS, TN
Daryl J|2025 Buick Envista
Confirmed Sales Customer
10/30/2025
Very gratifying experience salesman Maurice was very knowledgeable and patient
MARIO DUNCAN
10/30/2025
We’re thrilled to hear that your experience was so gratifying and that Maurice provided knowledgeable and patient assistance throughout your purchase. Congratulations on your new 2025 Buick Envista.
MEMPHIS, TN
Darren P|2025 GMC Sierra 1500
Confirmed Sales Customer
11/2/2025
He was on point about his knowledge of the vehicle
TANNER STEWART
11/3/2025
We’re glad to hear that Tanner impressed you with his knowledge of the vehicle and made your experience a great one. Congratulations on your new 2025 GMC Sierra 1500.
MEMPHIS, TN
Lela F|2026 Buick Enclave
Confirmed Sales Customer
11/3/2025
Every one was kind, informative, and willing to make the experience just what we wanted!
BRETT SAWYER
11/3/2025
We’re thrilled to hear that Brett and our team were kind, informative, and made your experience exactly what you wanted. Congratulations on your new 2026 Buick Enclave.
ALLIGATOR, MS
Alexander G|2026 GMC Yukon
Confirmed Sales Customer
11/5/2025
Great service! Easy to work with
BRETT SAWYER
11/5/2025
We’re so glad to hear that Brett made your car-buying experience easy and enjoyable. We truly appreciate your business and hope you’re loving your new 2026 GMC Yukon. Thanks for choosing us.
MEMPHIS, TN
William R|2021 GMC 1500 Sierra
Confirmed Service Customer
10/23/2025
The technician was quick and effective the service rider was most helpful and knowledgeable overall great service
10/24/2025
We’re glad to hear your service was quick, effective, and that Shaun provided helpful and knowledgeable care throughout your visit. We appreciate your business and look forward to serving you again.
MEMPHIS, TN
Carole Z|2015 Buick Encore
Confirmed Service Customer
10/28/2025
Even though the price of an oil change has doubled in price, I still come there to get oil changes. You should have a ladies day like the quick oil change shops have and give a 15% discount to the ladies.
10/30/2025
We truly appreciate your loyalty and continued trust in our team, even as service costs have changed over time. We’ll be sure to share your idea with management for consideration. We appreciate your feedback and look forward to seeing you again.
MEMPHIS, TN
Johnny T|2025 GMC Sierra 1500
Confirmed Sales Customer
10/29/2025
Very helpful and concerned was Mr Alexander
MAURICE ALEXANDER
10/30/2025
We’re glad to hear that Maurice was so helpful and genuinely concerned about making your experience a great one. Congratulations on your new 2025 GMC Sierra 1500.
MARION, AR
Anetha R|2023 Buick Envision
Confirmed Service Customer
10/29/2025
Great service!!!
10/30/2025
We’re so glad to hear you received great service from Vince and our team. We truly appreciate your business and look forward to seeing you again.
BARTLETT, TN
Willie I|2023 Buick Encore GX
Confirmed Service Customer
11/5/2025
got me in and out with no problems
11/5/2025
We’re glad to hear that Shaun and our service team got you in and out quickly with no problems. We appreciate your business and look forward to seeing you again.
MEMPHIS, TN
Cary B|2019 Buick Encore
Confirmed Service Customer
11/7/2025
The service agent was very nice and informative. He immediately told me what was to be done to my vehicle and informed me about additional services that needed attention. He was very polite although I did not come off as nice. Mr. Shaun was quite acceptional. Thank him for his mannerisms and professionalism. I did thank him and apologize. I did not have additional funding for all the rest of the issues that he pointed out. I will have to get them done once I have the funds.
11/10/2025
We’re so glad to hear that Shaun provided informative, professional, and respectful service during your visit. We completely understand that some repairs take time to plan for, and we’ll be here whenever you’re ready to take care of the additional items. We appreciate your trust and look forward to assisting you again.
MEMPHIS, TN
Gwendolyn F|2023 Buick Envision
Confirmed Service Customer
11/9/2025
Shaun is a very nice and cordial person to work with. The service was fast and very professional.
11/10/2025
We’re so glad to hear that Shaun and our team provided fast, professional service and made your visit a pleasant one. We truly appreciate your business and look forward to serving you again.
PROCTOR, AR
Bruce E|2017 Buick Enclave
Confirmed Service Customer
11/5/2025
IT was very very nice Always good to be help by nice Peoples Vince made sure I was OK with everything and also The Tall Man that help me at the desk over to The Left when I walk in was super nice Great Job
11/6/2025
We’re thrilled to hear that Vince, Justin, and the rest of our team made sure you were well taken care of and comfortable throughout your visit. We truly appreciate your kind words and look forward to seeing you again.
MEMPHIS, TN
Robert C|2025 GMC Sierra 1500
Confirmed Service Customer
11/5/2025
Excellent service, kept me well informed and went over the multipoint inspection.
11/6/2025
We’re so glad to hear that Justin provided excellent service, kept you well informed, and took the time to review your multipoint inspection. We appreciate your trust in our team and look forward to seeing you again.
LAKELAND, TN
Marilyn K|2011 Buick Lucerne
Confirmed Service Customer
11/7/2025
Mr. Vince R. is the very best friend that has taken care of my car ever since I purchased my Buick back in 2011. He treats my car like it was his. I trust him completely to tell me exactly what the problem and how it will be fixed. Mr. Mark is a great mechanic and takes good care of my car as well. This is the BEST Service Dept. anywhere.
11/10/2025
We’re truly grateful for your kind words and your long-time trust in Vince and Mark. It’s wonderful to hear how well they’ve taken care of you and your Buick over the years. We’re proud to have them on our team.
MEMPHIS, TN
Rafael U|2024 GMC Canyon
Confirmed Service Customer
11/8/2025
Terrible
11/10/2025
We’re very sorry to hear that your recent experience was disappointing. That’s not the level of service we strive to provide. Your service advisor has been made aware of your comments.
MEMPHIS, TN
Wykesha V|2026 Buick Envista
Confirmed Sales Customer
11/13/2025
Friendly great service and I got a brand new car. I’m so excited
DAVID EAST
11/13/2025
Congratulations on your brand-new 2026 Buick Envista! We’re excited for you and truly appreciate you choosing us. Enjoy every mile in your new car!
MEMPHIS, TN
Lashana B|2017 Buick Enclave
Confirmed Service Customer
11/17/2025
Shaun was excellent
11/17/2025
Thank you for the positive feedback. We’re pleased to hear Shaun provided excellent service. We appreciate your business and look forward to helping again.
BARTLETT, TN
Lakesha N|2025 Buick Envista
Confirmed Service Customer
11/17/2025
It was great. Quick and fast service.
11/17/2025
Thank you for the positive feedback. We’re pleased to hear that Joey provided fast, quality service during your visit. We appreciate you choosing us.
MEMPHIS, TN
Merry D|2013 GMC Terrain
Confirmed Service Customer
11/19/2025
Vince is the best, very helpful, had my car serviced was in and out in less than an hour kudos to the service department.
11/19/2025
Thank you for the wonderful feedback. We’re glad to know Vince provided helpful, efficient service and had you in and out in under an hour. We appreciate your business and the recognition of our team.
MEMPHIS, TN
Craig T|2025 Buick Enclave
Confirmed Sales Customer
11/10/2025
Mario was great
MARIO DUNCAN
11/10/2025
We’re so glad to hear that Mario provided a great experience during your visit. Congratulations on your new 2025 Buick Enclave!
MEMPHIS, TN
Traci F|2019 Buick Encore
Confirmed Service Customer
11/14/2025
This service team is the BEST!!!! From walking in the door to checking out, it was a great experience. Vince got me checked in quickly, the wait time was minimal and at check out, Jane was top notch, helping me with my points and cashing out. It was like visiting family. I could not have asked for a better experience.
11/14/2025
We’re thrilled to hear that your visit felt like family. That’s exactly the experience we work to provide. We’ll be here any time you need us.
ATOKA, TN
David E|2021 GMC Yukon XL
Confirmed Service Customer
11/14/2025
Great service! I appreciate Shaun getting me in without an appointment.
11/17/2025
Thank you for the positive feedback. We’re pleased to know Shaun was able to accommodate you and deliver great service. We appreciate your business.
MEMPHIS, TN
Jeffrey R|2025 GMC Yukon
Confirmed Service Customer
11/14/2025
Shaun was very professional and very knowledgeable, friendly too
11/17/2025
We’re glad to hear Shaun provided professional, knowledgeable, and friendly service during your visit. We appreciate you choosing us and look forward to assisting you again!
MEMPHIS, TN
Louise H|2019 Buick Enclave
Confirmed Service Customer
11/16/2025
nice professional customer service
11/17/2025
Thank you for taking the time to share your feedback. We’re pleased to hear Justin provided professional, courteous service during your visit. We appreciate your business.
WEST MEMPHIS, AR
April D|2025 Buick Envista
Confirmed Sales Customer
11/17/2025
Great!
MAURICE ALEXANDER
11/17/2025
Thank you for the positive feedback. We’re pleased to know your sales experience with Maurice went great. We appreciate your business!
MEMPHIS, TN
Delores J|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/23/2025
The process was done it a timely manner, the experience is always done with professionalism.
11/24/2025
We’re glad to hear your service was completed in a timely manner and that the experience was handled with professionalism. Joey and our team truly appreciate your trust and your kind words.
MILLINGTON, TN
Garry C|2024 GMC Sierra 1500
Confirmed Service Customer
11/29/2025
Shaun the service advisor that assisted me was very knowledgeable and helpful. I would definitely be coming back.Thanks
12/3/2025
We’re glad to hear Shaun took great care of you and provided knowledgeable, helpful service. We look forward to seeing you again on your next visit!
MEMPHIS, TN
Anna H|2018 Buick Enclave
Confirmed Service Customer
11/30/2025
I brought my truck in for a diagnostic test because I didn’t know what was wrong with it. I said there’s a light on because my sensor is out on one of my ties. There is no engine light on. Will you be able to successfully check to see what is wrong? Oh yes, no problem. We’ll find it quoted by Justin the service guy so About 4 o’clock maybehe called and said that nothing was wrong. I couldn’t figure it out, but for some reason, I noticed all all my central lights was was showing as if I needed sensor for all four tires. None of the tires was being monitor so I ask what happened why are my sensor lights showing that I need four sensors now and he stated well we checked the sensors I asked why because I informed you that I knew about the sensors out and I said I need those sensor lights back off and I need my three tires to be showing that there are monitor well he went on to say that if I wanted them to show I had to pay $217 I believe in order to fix the one sensor then the other three sensors will show back up so I stated that’s unacceptable I didn’t bring it in like that. There nothing I can do about it so I asked to speak with Joey the manager he said he’s busy and I’ll have him give you a call so he never call so I brought my truck back. Joey pretty much said the same thing that the only way to get back the other three sensor would be to fix the one that was out. I couldn’t get him to see that I didn’t bring my truck there for the sensor so I informed him that my oil was changed and my tires were rotated and I didn’t give them permission to do that and he still said nothing so I was I feel I brought my truck in and they changed the oil and did not do a diagnostic test on it because now I’m still having the same problem and I taken the truck to Sunrise on 64 Highway probably gonna have to spend another diagnostic fee to find out what’s wrong with it because the guy over at Jim Carrey didn’t do their job I was taking advantage of and robbed of $251 and some change. I tried calling I left my number and name. No one has yet called.
12/3/2025
Thank you for sharing your experience, and we sincerely regret how frustrating this visit has been for you. From our review of your visit, our team did perform multiple test drives and diagnostic checks, but unfortunately we were unable to duplicate the concern you were experiencing at that time. When a problem cannot be recreated, it limits our ability to pinpoint an exact cause or recommend a repair with confidence. Our intent was never to charge you for work you did not request or to make repairs based on guesses. We do not want customers spending money on parts or labor when we cannot confirm the actual cause of an issue or guarantee that a repair would be effective.
MEMPHIS, TN
Diane B|2017 Buick Encore
Confirmed Service Customer
11/19/2025
Vince was my service advisor and he was wonderful. Need more service advisor like him he should be the manager of the service department.
11/20/2025
We’re pleased to know Vince provided outstanding service and made such a strong impression. We appreciate your business and your kind feedback.
MEMPHIS, TN
Willie W|2025 GMC Sierra 1500
Confirmed Sales Customer
11/24/2025
Great services from my sale agent and finance manger.
TAMELA JORDAN
11/24/2025
We’re glad to hear you received great service from both your sales agent and our finance manager. Tamela and the team truly appreciate your kind words. Congratulations on your new Sierra 1500!
MEMPHIS, TN
Temica L|2026 Buick Encore GX
Confirmed Sales Customer
11/27/2025
Excellent
DENZEL BRUJAN
12/4/2025
We’re glad to hear you had an excellent experience with Denzel and our team. Congratulations on your new Buick Encore GX, and thank you for choosing us.
MEMPHIS, TN
Robert C|2015 Buick Encore
Confirmed Service Customer
11/28/2025
Great service patient workers
12/3/2025
We’re glad to hear you received great service from our patient and professional team, and that Vince took good care of you. We look forward to helping you again whenever you need us!
MEMPHIS, TN
John C|2026 GMC Sierra 1500
Confirmed Sales Customer
12/1/2025
The entire process of my purchase was smooth quick and easy. I was treated with respect and courtesy and it the best experience I’ve had buying a vehicle.
MARIO DUNCAN
12/3/2025
We’re thrilled to hear your purchase was smooth, quick, and respectful. Mario does a great job taking care of our customers, and we appreciate you giving him a shout-out. Congratulations on your new GMC Sierra 1500!
CORDOVA, TN
Nathan W|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/1/2025
Very easy process
BRETT SAWYER
12/3/2025
We’re glad to hear Brett made your experience an easy one. Congratulations on your new GMC Sierra 2500 HD, and thank you for choosing us.
COVINGTON, TN
Irma H|2024 GMC Sierra 1500
Confirmed Service Customer
12/5/2025
We had a great experience with the dealership.
12/9/2025
We’re so glad to hear you had a great experience with our dealership. If there’s anything you need in the future, we’re always here to help.
MEMPHIS, TN
Maurice B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/10/2025
Jim Keras did a Good Job
12/10/2025
We appreciate you taking the time to share your feedback and are glad to hear you had a good experience with our team. If you need anything in the future, we’re always here to help.
MEMPHIS, TN
Donna J|2015 Buick Encore
Confirmed Service Customer
12/10/2025
Once I get an oil change my new updated sticker for the next mileage change never get updated
12/11/2025
We're sorry to hear that your oil change sticker wasn't updated. We're mailing one to you.
MEMPHIS, TN
Jo S|2025 Buick Envista
Confirmed Service Customer
12/11/2025
Helpful
12/12/2025
We’re glad to hear your visit was helpful. We appreciate the opportunity to assist you with your Envista.
LEPANTO, AR
Oliver R|2018 GMC 1500 Sierra
Confirmed Service Customer
12/15/2025
Ok Shane takes care of things for me nice people to work with
12/16/2025
We’re glad to hear that Shaun takes good care of things for you and that you find our team nice to work with. We truly appreciate your trust in our service department and the opportunity to take care of your Sierra. If you ever need anything, we’re always here to help.
MEMPHIS, TN
Monica G|2026 GMC Yukon
Confirmed Sales Customer
12/15/2025
Everybody was super nice and helpful, the manager and sales man were very kind
BRETT SAWYER
12/16/2025
We truly appreciate your business and hope you’re enjoying your new Yukon. If there’s anything you need in the future, we’re always here to help.
BARTLETT, TN
Robert D|2020 Chevrolet Suburban
Confirmed Service Customer
12/17/2025
As always, service was performed expeditiously even though I had been unable to make an appointment. The best service in town!
12/17/2025
Hearing you describe us as “the best service in town” truly means a lot to our team. If you ever need anything, we’re always here to help.
MILLINGTON, TN
Darryl J|2022 Buick Encore GX
Confirmed Service Customer
12/19/2025
Vince was very professional and attended to my concerns
12/19/2025
We’re glad to hear that Vince took the time to listen to your concerns and provided professional service. We appreciate your trust and look forward to assisting you again in the future.
MEMPHIS, TN
Sarah S|2023 Buick Envision
Confirmed Service Customer
12/20/2025
Justin was great! Service was fast.
12/23/2025
We’re glad to hear that Justin took great care of you and that your service was fast and efficient. If you need anything in the future, we’re always here to help.
MILLINGTON, TN
Jonathan W|2024 GMC Terrain
Confirmed Service Customer
12/20/2025
Always have a pleasant experience at Jim Keras Buick GMC for my vehicle service needs. Quick and friendly service. I also enjoy "window shopping" on the lot while I wait, looking for that next purchase from them.
12/23/2025
We’re glad to hear you consistently have a pleasant experience with our service team and that your visits are quick and friendly. We look forward to seeing you again soon!
HORN LAKE, MS
Chad P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/20/2025
very good and fast
BRETT SAWYER
12/23/2025
We’re glad to hear your experience was very good and fast. Congratulations on your new Sierra 2500 HD. If you need anything in the future, we’re always here to help.
COLDWATER, MS
Barbara M|2012 GMC Terrain
Confirmed Service Customer
12/22/2025
I had a very good experience today. The service was fast and efficient. I was met and greeted as soon as I drove up for my appointment. Professional service.
12/23/2025
We’re glad to hear that your visit was fast, efficient, and professional, and that you were greeted promptly upon arrival. We look forward to serving you again whenever you need us.
CORDOVA, TN
Tammy B|2013 Buick Encore
Confirmed Service Customer
12/1/2025
I called the service manager Vince on Wednesday with a couple.of concerns about my 2013 Encore. He scheduled me bring it in the day after Thanksgiving to check and make sure nothing was wrong. I arrived at 9am and the courtesy shuttle was out with another customer. Rather than having me wait till it returned, Vince had the shop manager test drive my vehicle and check my concerns. I was in and out within an hour.
12/3/2025
We’re glad Vince and our team were able to take care of your concerns quickly. Thank you for trusting us with your Buick Encore. We appreciate your business and look forward to serving you again anytime you need us!
MILLINGTON, TN
Linda B|2013 Buick Verano
Confirmed Service Customer
12/4/2025
Shaun did an excellent job of taking care the needs i needed for my car. He explained everything that was needed for my car.
12/5/2025
We’re glad to hear Shaun took great care of you and explained everything clearly. That’s exactly the level of service we want every customer to receive. Thank you for trusting us with your Buick Verano. We look forward to serving you again!
MEMPHIS, TN
Kimberly C|2016 GMC Acadia
Confirmed Service Customer
12/6/2025
Well, I got a tire sensor replaced on Monday and I’ve had trouble starting my car since then and now it won’t start at all… a vehicle I’ve only had for two weeks…….
12/9/2025
Thank you for taking the time to share your feedback, and we're very sorry to hear about the issue you’re experiencing with your Acadia. This is certainly not the experience we want for you. We appreciate you bringing this to our attention and giving us the opportunity to make things right.
MARION, AR
Catina W|2016 GMC 1500 Sierra
Confirmed Service Customer
12/15/2025
Good people fast service well done
12/16/2025
We’re glad to hear you experienced fast service and had a great visit with our team. We look forward to serving you again.
MEMPHIS, TN
Irene M|2025 Buick Envision
Confirmed Service Customer
12/18/2025
Great Personality
12/19/2025
We’re glad to hear you had a great experience and that Vince’s personality made your visit a positive one. If you ever need anything, we’re always here to help.
WALLS, MS
Dale S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/22/2025
Excellent Service! Timely Repairs.
12/23/2025
We’re glad to hear you received excellent service and timely repairs during your visit. We look forward to serving you again in the future.
MASON, TN
Tammie A|2025 Buick Envista
Confirmed Service Customer
12/22/2025
Always friendly, helpful and professional.
12/23/2025
We’re so glad to hear you consistently experience friendly, helpful, and professional service. We look forward to serving you again next time.
MEMPHIS, TN
Rajinder M|2025 Buick Encore GX
Confirmed Service Customer
12/22/2025
It was quick...In and out type of service.
12/23/2025
We’re glad to hear your visit was quick and that you were able to get in and out efficiently. Justin and our service team appreciate the opportunity to take care of your Encore GX.
MEMPHIS, TN
Marilyn K|2011 Buick Lucerne
Confirmed Service Customer
12/23/2025
This is the BEST Service Dept. anywhere due to the very good mechanics who fix the problem one is having with their car. My car is taken back at the appointed time and the service advisor will update you on how and what is needed. Mr. Vince Ramirez greets me with a smile when I arrive and right away takes care of my car as if it were his. I purchased my Buick Lucerne here in 2011 and have had every service done here at what was Sunrise now Jim Keras. Still the same employees making the BEST SERVICE DEPT. anywhere.
12/23/2025
Hearing that you consider our service department the best anywhere is the highest compliment we could receive. Thank you for your loyalty, your trust, and for taking the time to share such thoughtful feedback. We truly look forward to continuing to take care of you for many years to come.
MEMPHIS, TN
Johnny T|2021 Buick Encore
Confirmed Service Customer
12/23/2025
It was very good experience and my service tech was very supported regarding my service request.
12/23/2025
We’re glad to hear that your visit was a very good one and that Sean was supportive and attentive to your service request. We look forward to serving you again.
MEMPHIS, TN
Katina S|2026 Buick Encore GX
Confirmed Sales Customer
12/24/2025
Tanner and everyone involved in my purchase were outstanding! Their expertise in this business made the entire process go smoothly. I am thankful for having the right people in place,and making my wish come true at Christmas time! Merry Christmas to me!
TANNER STEWART
12/24/2025
We’re thrilled to hear that Tanner and everyone involved made your purchase such a smooth and memorable experience. Helping make a customer’s wish come true during the holidays is truly special, and your kind words mean a lot to our entire team. Congratulations on your new Encore GX, and we hope it brings you joy for many miles ahead.
HORN LAKE, MS
Bobby P|2023 Buick Envision
Confirmed Service Customer
12/24/2025
N/A
12/24/2025
We appreciate you choosing us for your service needs and are glad you trusted our team with your Envision.
WEST MEMPHIS, AR
George M|2024 GMC Yukon
Confirmed Service Customer
12/25/2025
The service was exceptional.
12/26/2025
We’re glad to hear that your service experience was exceptional. We look forward to serving you again in the future.
MEMPHIS, TN
Frederick H|2025 Buick Enclave
Confirmed Sales Customer
12/29/2025
Our experience at the dealership was nothing short of amazing. The process was seamless. From the salesman, David East, to the Sales Manger, Buddy Cater and the Finance Dept. We were not there hours. I would highly recommend them! Thank each of you and Mr. Keras for taking such care of my wife and I. In His Care, Bishop Dr. Fredrick Howard
DAVID EAST
1/2/2026
We’re truly honored to hear that your experience was seamless and respectful of your time from start to finish. We sincerely appreciate your trust and recommendation, and it was our privilege to serve you and your wife.
CORDOVA, TN
Mark P|2023 GMC Sierra 1500
Confirmed Service Customer
1/1/2026
Quick service
1/2/2026
We’re glad to hear your service visit was quick and efficient. If you ever need anything in the future, we’re always here to help.
MIRAMAR BEACH, FL
Cynthia C|2024 Buick Encore GX
Confirmed Service Customer
12/24/2025
My experience at the dealership was great. I was greeted with a warm welcome and had a nice sitting are to relax while I waited. The wait time wasn’t long, about an hour. Shun was my advisor and he was very friendly.
12/26/2025
We’re glad to hear you had a great experience and felt warmly welcomed when you arrived. We truly appreciate your trust and look forward to taking care of you again in the future.
BATESVILLE, MS
Vervie M|2025 GMC Canyon
Confirmed Sales Customer
12/26/2025
I've brought vechiles now 4 times. This the first time I felt respected and valued. The financial process outrageous but I have exactly what I need. Thank you, Brett Sawyer and entire department. You also have great coffee.
BRETT SAWYER
12/26/2025
Thank you so much for sharing such honest, meaningful feedback. Hearing that this was the first time you truly felt respected and valued means a great deal to us. We appreciate your candid note about the finance process, and we’re glad that in the end you have exactly what you needed. We truly appreciate your business.
MEMPHIS, TN
Jimmie T|2019 GMC 1500 Sierra
Confirmed Service Customer
12/26/2025
The service was good however, the labor was extremely high especially to install a battery but lesson learned. When I purchased my extended warranty from Ally which by the way was from this location, I was informed that it would be a certain deduction and not a difference in labor cost, again lesson learned.
12/26/2025
Thank you for taking the time to share your feedback. We've shared your comments with our management team so we can review how this was communicated and ensure we do a better job setting expectations moving forward. We truly appreciate your business and your honest feedback.
SOUTHAVEN, MS
Antoine T|2025 GMC Sierra 1500
Confirmed Sales Customer
1/2/2026
Work to the very end to make the purchase of the vehicle was right for customer to very end
DEAN NICHOPOULOS
1/2/2026
It’s great to hear that Dean worked with you every step of the way to make sure the purchase was right for you from start to finish. That level of commitment is exactly what we strive for. Congratulations on your new Sierra. If there’s ever anything you need, we’re always here to help.
MEMPHIS, TN
Vonshunn W|2022 Chevrolet Traverse
Confirmed Service Customer
1/5/2026
Shunn was very professional he let me know what was going on with my tires
1/6/2026
We’re glad to hear that Shaun was very professional and kept you informed about your tires. Clear communication is so important, and we appreciate you trusting our team with your Traverse. We look forward to taking care of you again in the future.
MEMPHIS, TN
Stacey H|2026 Buick Enclave
Confirmed Sales Customer
1/10/2026
My recent buying experience with this dealership has turned out to be an absolute nightmare. Buyer beware! I personally would not recommend this dealership to anyone.
MAURICE ALEXANDER
1/12/2026
Thank you for sharing your feedback. We are very concerned to read about your recent experience, as we always strive to provide a transparent and positive buying process. Your satisfaction is very important to us, and we are sorry that we have not met your expectations with your new 2026 Buick Enclave.
CAMDEN, TN
Gloria C|2017 Buick LaCrosse
Confirmed Service Customer
1/7/2026
Great customer services
1/7/2026
We’re happy to hear you received great customer service during your recent visit. We look forward to serving you again whenever you need us.
MEMPHIS, TN
Malindl R|2023 GMC Terrain
Confirmed Service Customer
1/7/2026
Great Customer Service Experience
1/7/2026
We’re glad to hear you had a great customer service experience during your recent visit. We look forward to serving you again in the future.
MEMPHIS, TN
William C|2026 GMC Yukon
Confirmed Sales Customer
1/10/2026
5*
DAVID EAST
1/12/2026
We are thrilled to hear that you had a great experience with our team. It was a pleasure assisting you with the purchase of your new 2026 GMC Yukon, and we are glad David could provide you with top-notch service. We truly appreciate your business. Enjoy your new ride!
MEMPHIS, TN
Ciardi L|2026 Buick Envista
Confirmed Sales Customer
1/14/2026
My experience was great and everyone was really nice and friendly. My experience with Brett Sawyer was amazing, and he made sure I was taken car of at the dealership.
BRETT SAWYER
1/14/2026
We are thrilled to hear that you had a great experience and that Brett took such excellent care of you during your visit. We truly appreciate your business and hope you are enjoying your new Buick Envista!
SARDIS, MS
Tanya G|2025 Buick Envista
Confirmed Service Customer
1/19/2026
As usual everything was done quickly and the service was excellent
1/19/2026
Thank you for being a loyal customer and for sharing your feedback. We are thrilled to hear that everything was completed quickly and that you found the service to be excellent! We truly value your business.
MEMPHIS, TN